Loan Operations Specialist

Loan Operations Specialist

American Pride Bank was founded in 2007 by first-generation Americans and entrepreneurs to ensure everyone has fair access to financial products and services needed to achieve their American Dream. Our mission is to build a diverse-owned bank that serves ambitious, underestimated people and places, creating pathways for generational wealth, growing local economies, and reducing economic disparities. We are more than a bank; we are trusted partners who ensure every customer and business owner can achieve their American Dream. We take pride in seeing our communities prosper and knowing we played a part in that success. Our niche is serving small business owners, providing dignity in banking, and making people feel seen and valued. Through it all, we offer responsive, flexible, and tailored banking services that allow our customers to make money, build wealth, and secure a long-term legacy of financial well-being.

At American Pride Bank, we are seeking a detail-oriented and dedicated Loan Operations Specialist to join our growing team. In this role, you will play a key part in supporting our lending operations, helping individuals and businesses achieve their financial goals with confidence and care. You will work closely with internal teams to ensure accuracy, efficiency, and a seamless loan process from start to finish.

If you thrive in a collaborative environment and take pride in precision and operational excellence, we would love to have you join our mission-driven organization. This is a full-time position available as remote or hybrid, with office locations in Macon, Georgia; Charlotte, North Carolina; and Tampa, Florida.

Duties & Responsibilities

Review and prepare loan documents for booking. Book loans (including SBA & Mortgage loans) into the core system. Handle payoff quotes and document delivery. Scan, file, and manage loan documentation. Submit GRMA fees on a semi-annual basis Assist with SBA 1502 report remittance. Monitor and clear collateral/documentation exceptions. Print and mail loan statements and notices. Respond to customer and attorney inquiries. Process loan maintenance requests, wires, and automatic fund transfers. Support audits and assist with exception resolution. Handle commercial and consumer loan processing, including renewals and extensions. Manage construction loan disbursements and documentation. Ensure compliance with TILA-RESPA and HMDA requirements. Maintain fraud detection and insurance tracking.

Qualifications & Skills

High school diploma required; Associate or bachelor's degree in business/finance preferred. Minimum 3 years loan operation banking experience required.

Proficiency in Microsoft Office (Word, Excel, Outlook, Teams). Experience with Jack Henry Products is a plus. Strong communication and confidentiality skills. Ability to work independently and learn new systems quickly.

Environment & Physical Activity

Fast-paced banking/business office environment with standard office temperature, moderate noise from computer(s), printer(s), telephone, fax, copier, scanner and other office equipment, and median traffic. Ability to walk, sit, stoop, kneel, reach, lift (up to 25 pounds), and stand for various lengths of time and meet other physical demands required to perform the job. Ability to operate and use a computer, printer, telephone, fax, copier, scanner, other office equipment and tools needed and used to perform this job.