Primary Care Provider Front Desk

Job Description

Job Description

The Primary Care Provider Front Desk professional supports adult primary care patients through efficient, welcoming, and accurate front-office operations. Under shared oversight from providers and administration, this role manages scheduling, registration, insurance processes, medical records, and patient communication while working across scheduling and EHR platforms in a multi-system workflow. Bilingual English and Spanish communication is valued.

Responsibilities

• Schedule adult primary care patient appointments and coordinate provider availability.
• Register patients accurately and maintain complete demographic information.
• Verify insurance coverage and support related front-office processes.
• Manage medical records using scheduling and EHR platforms.
• Communicate with patients by phone and provide responsive service.
• Support patient check-in and check-out procedures.
• Navigate multi-system workflows to maintain efficient front-desk operations.

Required Qualifications

• 5+ years of experience in medical front desk administration.

Preferred Qualifications

• Experience with electronic health records (EHR) and scheduling platforms.
• Knowledge of medical terminology.
• Experience with insurance verification, patient registration, and appointment scheduling.
• Understanding of HIPAA compliance.
• Strong customer service and attention to detail.
• Bilingual English and Spanish communication skills.