Representative, Sales & Retention

Job Description

Job Description

Overview

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.

Responsibilities

Ezee Fiber is looking for a dynamic and customer-focused Customer Representative, Sales and Retention, to join our high-energy team. In this role, you will handle both inbound and outbound sales and retention efforts, assisting new and existing customers with their internet service needs.

Qualifications

• Outbound dialing to prospective customers, introducing them to Ezee Fiber services and converting leads into new sales.
• Handling inbound sales and retention calls, assisting existing customers with service inquiries, upselling additional products, and ensuring a seamless customer experience.
• Engage with customers to build trust and establish long-term relationships.
• Identifying customer needs and offering solutions to ensure satisfaction and loyalty.
• Collaborating with the contact center, marketing, and other departments to drive business growth and support the business goals.
• Educate customers on Ezee Fiber’s high-speed fiber internet and available service options.
• Meet or exceed sales and retention targets through effective communication and problem-solving.
• Other duties as required.