Customer Service Specialist (Manufacturing)

Customer Service Specialist (Manufacturing)

Dallas, TX 75227

Employment Type: Permanent Job Category: Direct Hire Job Number: 56699873 Pay Rate: $50,000 / year

About the Role

We are seeking a professional, detail-oriented, and customer-focused Customer Service Representative to join our growing team. This role is ideal for someone with experience supporting customers in a manufacturing, production, or distribution environment who thrives in a fast-paced setting and values accuracy, communication, and teamwork. As a key member of the Customer Service team, you will serve as the primary point of contact for customers, dealers, and service providers while coordinating closely with internal departments to ensure a seamless customer experience from order entry through completion. The ideal candidate is highly organized, proactive, technically proficient, and capable of managing multiple priorities while maintaining exceptional service standards.

Key Responsibilities

• Customer Support & Communication
• Serve as the primary contact for customers, dealers, and service providers regarding orders, updates, and general inquiries
• Respond promptly and professionally via phone, email, internal systems, and third-party platforms
• Provide accurate order status updates, shipment notifications, and issue resolution
• Build and maintain strong customer relationships through exceptional service and communication
• Order Management & Data Accuracy
• Accurately enter, review, and proof customer orders and configurations
• Maintain up-to-date product styles, specifications, and account information for key customers
• Ensure all customer records and order details are processed according to company procedures
• Monitor order accuracy and proactively identify discrepancies or potential issues
• Systems Coordination & Problem Resolution
• Troubleshoot system access and usability issues for customers and service providers
• Generate reports, dispatch updates, and customer-related documentation as needed
• Assist with invoice review, auditing, and collection support
• Collaborate cross-functionally with sales, operations, production, logistics, and accounting teams to resolve customer concerns and maintain workflow efficiency
• Team Support
• Support additional projects and operational tasks as assigned
• Adapt quickly to shifting priorities and business demands
• Contribute positively to a collaborative and team-oriented environment

Qualifications

Minimum of 3 years of customer service experience, preferably within a manufacturing, furniture, logistics, or distribution environment

Strong Microsoft Excel skills required; proficiency in Microsoft Office Suite including Outlook, Word, PowerPoint, and PDF tools

Excellent written and verbal communication skills

Strong attention to detail with a high level of accuracy and organization

Ability to multitask, prioritize, and work effectively in a fast-paced environment

Self-motivated, dependable, and process-oriented with strong problem-solving abilities

Associate or Bachelor's degree preferred; equivalent professional experience will be considered

Ability to commute to Dallas, TX 75227 or relocate prior to start date

Why Join Us?

Collaborative and supportive team environment

Opportunity to work with a well-established and growing organization

Fast-paced role with variety and cross-functional exposure

Opportunity to make a direct impact on customer satisfaction and operational success