Help Desk Technician (Part Time)

Help Desk Support TechnicianFor more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs.This role is part time (two days per week onsite).We are seeking a proactive and technically skilled Help Desk Support Technician to serve as a key liaison between our team and the MITs department. This role is responsible for delivering high-quality desktop support, imaging laptops, and resolving hardware and software issues to enhance user productivity. The ideal candidate will have a working knowledge of Microsoft Azure and the confidence to challenge internal teams constructively when addressing support cases.ResponsibilitiesAct as a liaison between internal teams and MITs to ensure timely resolution of technical issuesImage and deploy laptops and other endpoint devicesProvide desktop support, diagnosing and resolving hardware/software problemsMaintain and install IT equipment to ensure operational efficiencyTroubleshoot issues to minimize downtime and improve system reliabilityCollaborate with IT peers to foster a productive and supportive work environmentApply Azure knowledge to support identity, access, and cloud-based servicesEscalate and advocate for resolution of complex cases with internal stakeholdersQualificationsHigh school diploma and1+ year of related experience Xerox Business Solutions