Community Health Navigator

Community Health NavigatorLocation: Cleveland, OH metro area FLSA Status: Exempt Job Status: Full Time Work Model: Remote/Field Based - Work Schedule: Monday–Friday with occasional evenings and/or weekends Vehicle Required: Yes - with valid insurance Amount of Travel Required: 25–50% in 30 mi community service area Reports To: Care Team ManagerAt Reema Health, we believe a personalized, community-based approach to care makes it easier for anyone to get what they need to improve their lives. We believe a relationship with a real person, someone who listens, meets members where they are, and understands the community's resources, can ease those burdens.As a Community Health Navigator, or as we internally refer to as a Community Guide, you'll build genuine relationships with members while actively guiding them towards greater engagement in their own healthcare. This is purposeful work and you'll partner with members to address social barriers so that each member can accomplish health activities that improve their wellbeing. You'll work through Reema's technology platform daily to reach members, schedule visits, and document your work. As a growing start up, roles evolve quickly. We look for Community Guides who embrace fluidity as an opportunity to grow and innovate.Outreach & EngagementConduct phone and in-person outreach and enroll members in Reema's care modelBuild and manage a caseload (80-120 members), providing coverage for other Guides during absences or workload spikesAssess member needs, including social determinants of health, to build a member-centered care planSupport Members Toward Their GoalsEstablish trusting relationships and reliably follow through in a timely, appropriate mannerHelp members understand why a health activity matters, work through hesitation with empathy, and follow through to completionHelp members steadily overcome barriers to care, with visible progress every month before the program endsCoordinate referrals and support appointment scheduling and attendanceIndependently organize and prioritize your workload to hit monthly goals and daily metricsProactively engage with members using a comprehensive mix of outreach channels, including phone, text, email, and in-person visitsConnect members to community and health resources, including transporting or accompanying them as neededMaintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situationsDocument all member work thoroughly and on time in the Reema App, including keeping care plans currentComply with HIPAA and protected health information confidentiality standardsRepresent Reema WellWork independently and collaboratively in a fast-paced startup — see frequent change as an opportunity, not a barrierServe members with dignity and respect; build and maintain relationships with community resourcesJob responsibilities may grow and change as business needs evolve.What You Bring — The Must-HavesSolutions Oriented — finds or improvises a path forward when a member hits a barrier, rather than just flagging it and waitingCommunication — strong verbal and written skills, including the ability to effectively describe your problem and what you needTech Literacy — comfortable learning and troubleshooting new tools on the fly, on both mobile and desktopMotivation — self-starting enough to stay productive on a remote caseload without regular oversightCollaboration & Team Building — dedicated to fostering team connection in a remote environment, including participation in occasional required in-person team meetings.Also Valued — Flexible on Experience Level1+ years of direct experience with the population/community served, or equivalentBachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or related field (or equivalent direct experience)Experience with crisis planning, case management, and professional boundaries in community-based workRelationship-building, community resource knowledge, and health system navigationComfort working as part of a multidisciplinary teamThis Role Might NOT Be for You If…You need a predictable routine — priorities here shift with member needs and a growing companyYou'd rather follow a checklist than find a path that doesn't exist yetYou feel more comfortable with digital tools that remain static, rather than environments that require regular adaptation to new features.You need regular in-person check-ins to stay motivated and on taskYou struggle to hear no or if sharing other's pain makes it hard for you to keep going. This is emotionally demanding work. You will sit with people through real hardship, hear stories that are heavy to carry, and face rejection more than once.Qualifications & Position Requirements18 years of age or olderAvailable to work Monday–Friday during core business hours.[If field-based:] Valid driver's license, insurance, and reliable transportationOffers contingent upon passing a pre-employment drug screening and background checkComply with federal, state, and local regulations regarding patient confidentiality and HIPAAUse technology-based tools and systems dailyLift and carry up to 25 lbs occasionallyBenefitsCompetitive Salary PackageMedical, Dental, and Vision InsuranceHSA and FSA Options401(k) Retirement Savings with Company MatchEmployee Assistance ProgramTechnology StipendMileage ReimbursementAccrued Paid Time OffPaid Family and Medical LeaveAs an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employee's ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.