CatCard Systems Specialist

CatCard Systems Specialist This position is not eligible for new sponsorship. Please address the qualifications in your cover letter and resume. Questions? Contact: Search Support at View email address on click.appcast.io or View phone number on click.appcast.io. Be a part of the CatCard Team assisting with maintaining the system, database, and associated hardware/firmware along with providing amazing customer service to students, staff and faculty. Reporting to the CatCard Manager, the CatCard Systems Specialist provides advanced technical knowledge of all software, hardware, and equipment of the university's ID card system and the programs it supports. Assists with maintaining the system, database, and associated hardware/firmware. Maintains campus-wide access control via door unlock schedules and patron access assignments in accordance with department requests. Installs, troubleshoots, inventories, and maintains hardware (card printers, POS systems, access equipment, etc.). Assists with planning, coordinating, and prioritizing system maintenance activities, including software upgrades, server & database maintenance, and system configurations to ensure rapid response to system faults and technical issues to minimize downtime and maintain consistent, reliable campus services. Maintains meal plans, declining-balance plans, and other purchase types in varying databases and systems in accordance with the home department's program guidelines. Performs regular maintenance of data to ensure integrity of the system. Provides timely customer service assistance via email, phone, or at the customer service window: Answers questions related to CatCard programmatic offerings such as Get Funds, Commuter Meals Plans, etc. Educates CatCard holders and other constituents about the I.D. program, its offerings and benefits. Works as a back-up at the customer service window and performs related cash handling duties. Produces CatCards, name-tags, badges, etc. Manages special card production (i.e. Conference Access, Contractor/Vendor Access, etc.) Assists the CatCard manager with Orientation sessions including online photo submission review and mass-producing cards. Collects, reviews, and analyzes complex financial and operational data, including CatCash transactions, deposits, and reconciliations; facilitate internal and external fund transfers, investigate discrepancies, and produce invoices and reports. Performs a wide variety of administrative duties in support of the department such as monitoring the CatCard email account, producing ad-hoc usage reports, regular inventory counts, finalizing student and employee access requests, reviewing/updating website content, maintenance of policy and procedural manuals, etc. As assigned, acts as a project manager and point of contact to provide expansion of ID Card services and offerings across campus. Asked to focus on smaller projects including site-walks and blueprint review. Works directly with contractors and vendors. Collaborates with the manager to suggest, develop and implement short- and long-term innovative enhancements to the CatCard system's features, functionality, and user interface. Responsible for managing the inventory of equipment and supplies (orders, receives, etc.). Provides functional user training on updates and maintenance of credit card terminals for Auxiliary Services. Includes programming, training, issuing, and inventory of Auxiliary Services' credit card terminals. Auxiliary Services' liaison for PCI training completion list for Auxiliaries in coordination with MSU's PCI representative. Speaks on the CatCard Manager's behalf in their absence. Occasionally asked to be available to react to after-hours support needs for campus. Contributes to the success of the department by performing other duties as needed in support of the department's mission. Progressively responsible administrative experience or an equivalent combination of relevant education and experience. Substantial and proficient experience using computers and various software packages and equipment. Experience fostering and maintaining effective working relationships with varied constituents using appropriate interpersonal communication skills. Experience developing and/or communicating procedures, policies and guidelines to others. Experience generating reports and analyzing financial and operational data. Experience with university OneCard Systems (e.g. Atrium, Transact, CBORD). Experience with project management. Experience operating electronic access control, or other low voltage, hardware. Basic cash handling experience including knowledge of reconciling procedures. Accurately perform duties in an active environment with frequent interruptions. Tech-savvy and adaptable to technology. Exhibit interest in innovation and technology (including, but not limited to, NFC technology, mobile & wearable integration, and data integrations). Quickly learn new systems and applications. Exhibit knowledge of general office and accounting practices and procedures. Deep understanding of FERPA, HIPAA as it relates to ID data, and PCI-DSS compliance. Demonstrate effective interpersonal skills in a team oriented environment. Excellent research and problem solving skills. Consistently exercise initiative and good judgment. Prioritize and organize workload to meet multiple deadlines in a timely manner. Exhibit a strong sense of self-motivation and self-management. Have excellent attention to detail and accuracy. Adapt to changing priorities. Maintain thorough records along with confidentiality of information. Occasionally perform as the backup contact for trouble shooting during after hours for CatCard device/system failures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. Work for long period of time at a computer, on the telephone, or occasionally at the cashier's service window. Perform repetitive motions such as, but not limited to, entering data into the computer. Navigate campus buildings and areas that CatCard serves which can include tight spaces. Occasionally lift and move up to 25lbs. This position has supervisory duties? No Number of Vacancies - 1 Desired Start Date - Upon completion of a successful search Position End Date (if temporary) Open Date Close Date Applications will be: Screening of applications will begin on October 15, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established. Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law. In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile. Applicant Documents Required Documents Resume Cover Letter Optional Documents Montana State University-Bozeman