Patient Access Representative (Outpatient)
Acadia Healthcare- Lakeland Behavioral
Overview Purpose Statement: Primarily responsible for the admission and/or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family. Responsibilities ESSENTIAL FUNCTIONS:
- Review prospective admissions against approved admission criteria, policies and procedures.
- Initiate contact to gather required clinical and demographic data from patient and other sources.
- Respond promptly to inquiry calls.
- Schedule assessments.
- Conduct pre-admission assessments.
- Assist prospective patients and significant others in seeking treatment.
- Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
- Coordinate with referral sources.
- Coordinate transportation arrangements for patients.
- Responsible for maintaining all the documentation involved with the admissions process.
- Perform other functions and tasks as assigned.
- High school diploma or equivalent required with college degree preferred.
- One year experience in healthcare admissions, preferably in the mental health or substance abuse field.
- Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility.
Vacancy posted 2 days ago
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