Guest Service Agent Lead

Hersha Hospitality Management

Guest Service Agent Lead

The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk.

Your Growth Path

Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager

Your Focus

Lead, coach, and support front desk team members to ensure a seamless and efficient operation
Deliver exceptional guest service
Act as the first point of contact for guest concerns and resolve issues professionally
Ensure all front desk functions are executed with accuracy and excellence
Train and mentor new team members
Maintain high standards
Adapt quickly to changing needs
Take ownership of responsibilities and outcomes
Collaborate with other departments for seamless guest experience
Assist with scheduling, shift coverage, and operations
Support auditing, cash handling, and compliance.

Your Background and Skill

Previous hotel front desk experience required; supervisory experience preferred
Strong communication and interpersonal skills
Leadership and team development ability
Experience with property management systems preferred
Ability to multitask in a fast-paced environment
Flexible schedule including nights, weekends, and holidays

HHM Hotels Benefits and Perks

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

Source: HHM Hotels

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Guest Service Agent Lead in Hummelstown, PA vacancy

Guest Service Agent Lead
...HHM Hotels - - Responsibilities: Lead, coach, and support front desk team members to ensure a seamless and efficient operation; Deliver exceptional guest service; Act as the first point of contact for guest concerns and resolve issues professionally; Assist with scheduling...
Suggested
Shift work
HHM Hotels
Hummelstown, PA
4 days ago
GUEST SERVICE AGENT
...Guest Service Representative Immediate Supervisor: Guest Service Manager or Assistant GM Major Function: ~ Represents the hotel... ...recommendations for alternate same brand -type products. Provide Sales leads to the sales department or general manager. Contribute and...
Suggested
Immediate start
Shift work
Afternoon shift
Springwood Hospitality
Hershey, PA
4 days ago
Guest Service Agent
$10.5 - $11 per hour
...Guest Service Agent Holiday Inn Express Harrisburg East - Harrisburg, PA 17109 Overview Salary Range $10.50 - $11.00 Hourly Position Type Full Time Job Shift Any Description Position Summary Check-in and check-out guests and respond to inquiries and problems...
Suggested
Hourly pay
Full time
Local area
Shift work
Night shift
Twin Tier Hospitality
Harrisburg, PA
1 day ago
Guest Service Agent - Hilton - Harrisburg, PA
$15 per hour
...Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Service Agent for the Hilton Harrisburg in Harrisburg, PA P OSITION S UMMARY: GREET AND REGISTER GUESTS, PROVIDE PROMPT...
Suggested
Daily paid
Zero hours contract
Work at office
Immediate start
Flexible hours
Night shift
Hilton Harrisburg - Harrisburg, PA
Harrisburg, PA
a month ago
Service Leader
...accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a... ...passionate about providing a great guest experience, Chipotle is a longtime leader... ...brand with a demonstrated purpose as it leads the way in digital, technology and sustainable...
Suggested
Work at office
Local area
Shift work
Chipotle
Hershey, PA
3 days ago
Part Time Customer Service Concierge
...Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square...
Part time
Summer work
Seasonal work
Weekend work
Afternoon shift
Hershey Entertainment & Resorts Company
Hershey, PA
1 day ago
Housekeeper / Housekeeping Support
$15.5 per hour
...opportunity to join the 74, 1200 sq feet guest rooms, The Suites at Hershey, a Hilton Vacation... ...Hershey PA. We encourage you to join our service-oriented team member family where we... ...one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests...
Hourly pay
Hilton Grand Vacations
Hershey, PA
1 day ago
Housekeeper - Part Time - Housekeeping and Laundry
...resident apartments Keep common area and resident bathrooms clean Clean apartments at resident move-out Attend required in-services and staff meetings Maintain resident privacy/confidentiality at all times. Follow all policies regarding release of resident...
Full time
Part time
Work at office
Harmony Senior Services
Hershey, PA
5 days ago
Night Auditor | Hershey TownePlace Suites
...schedule, including weekends, holidays, and overnight hours. Handle guest complaints ensuring guest satisfaction. Process all check‑ins... .... The Night Auditor will possess good communication and guest service skills and have the ability to take appropriate action to meet and...
Local area
Flexible hours
Shift work
Night shift
Shaner Hotel Group
Hershey, PA
1 day ago
Housekeeper
$15.5 per hour
...the opportunity to earn more based on experience ~ Length of service bonus awards ~ PayActiv On-Demand Pay – Work today, get paid... ...who are serving our residents with meaning, offering purpose and leading our company with innovation! We have been in business for over...
Full time
Temporary work
Immediate start
Flexible hours
Country Meadows Retirement Communities
Hershey, PA
1 day ago
Assistant Hotel General Manager
...the GM responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and...
Local area
IHG Hotels & Resorts
Middletown, Dauphin County, PA
4 days ago
ROOM ATTENDANT
...Function: Responsible for the cleanliness and arrangement of supplies in guest rooms to exceed to the guest's expectations. Essential Functions: Provide the highest quality of service to the guest at all times. Daily clean and return vacant dirty rooms to...
Immediate start
Home2 by Hilton
Hershey, PA
21 days ago
Guest Room Attendant | Fairfield Inn Harrisburg International Airport
..., including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards... ...room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise...
Seasonal work
Local area
Flexible hours
Shift work
Shaner Hotel Group
Middletown, Dauphin County, PA
3 days ago
Guest Room Attendant | Hershey TownePlace Suites
..., including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards... ...room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise...
Seasonal work
Local area
Flexible hours
Shift work
Shaner Hotel Group
Hershey, PA
3 days ago
ROOM ATTENDANT - FAIRFIELD
...Avenue is a Marriott branded hotel located in the heart of Hershey Pennsylvania. We have 108 newly renovated Studio Suites and standard guest rooms. Our guests are able to enjoy an indoor heated pool, modern fitness center, and complimentary breakfast each morning. Why...
Immediate start
Flexible hours
Weekend work
Day shift
Springwood Hospitality
Hershey, PA
1 day ago
Guest Room Attendant | Hershey Hampton Inn
..., including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards... ...room procedures, and security procedures. Cleans and services assigned guest rooms by category priority according to franchise...
Seasonal work
Local area
Flexible hours
Shift work
Shaner Hotel Group
Hummelstown, PA
2 days ago
Early Intervention Service Coordinator
...Early Intervention Service Coordinator Location: 1100 South Cameron Street, Harrisburg PA, 17104 Company: Pathways Forward - Early Intervention Unit Position Type: Full-Time Hours: 8:30 a.m. - 5:00 p.m., Monday - Friday (flexible schedule possible based on needs...
Full time
Temporary work
Local area
Trial period
Monday to Friday
Flexible hours
Carter Burden Network
Harrisburg, PA
1 day ago
HOUSEKEEPER AMBULATORY SERVICES (PART TIME)
$15 per hour
...Job Description Job Description We are hiring immediately for a part time HOUSEKEEPER AMBULATORY SERVICES position. Location : UPMC Pinnacle Ambulatory - 441 East Chocolate Avenue, Hershey, PA 17033. Note: online applications accepted only. Schedule...
Hourly pay
Full time
Part time
Local area
Immediate start
Remote work
Monday to Friday
Flexible hours
Crothall Healthcare
Hershey, PA
4 days ago
Night Auditor: Finance & Guest Services Lead
...Auditor at Residence Inn Harrisburg. The role involves reconciling hotel transactions, preparing financial reports, and providing guest services like check-in and reservations. Applicants should have a high school diploma or equivalent and experience in a hotel...
Night shift
Highgate
Harrisburg, PA
5 days ago
Food Service Coordinator / Cook
$20 per hour
...Columbia Cottage in Linglestown, PA is looking to hire a Food Service Coordinator / Cook to prepare meals for our assisted living community. Do you enjoy having an appreciative audience for your cooking? Would you like to work in a supportive environment ? Do you...
Full time
Immediate start
Shift work
Rotating shift
Weekend work
Columbia Cottage
Harrisburg, PA
1 day ago
Director of Customer Operations
...offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous... ...utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing...
Contract work
Veolia North America
Hummelstown, PA
4 days ago
Senior Service Coordinator | Remote US
$59k - $85.1k
...profoundly impact health for humanity. Learn more at Job Function: Customer Management Job Sub Function: Technical Customer Service Job Category: Professional All Job Posting Locations: Abilene, Texas, United States, Abilene, Texas, United States,...
Remote job
Full time
Temporary work
Work experience placement
Work at office
Local area
Johnson & Johnson
Harrisburg, PA
2 days ago
Club Manager
...club and its Executive Board of Officers, employees, members, and guests. Administer the club’s policies as defined by its Board of... ...including quality and consistency, entertainment, and other club services Work with department managers to schedule, supervise and direct...
Temporary work
Local area
PROGRESS FIRE CO HOME ASSOC
Harrisburg, PA
2 days ago
Head of Operations Management (m/w/d)
...Role We are seeking an experienced Operations Manager to lead and support our environmental laboratory operations. This role is... ...equipment performance, and delivering high-quality analytical services to clients. The ideal candidate is a strong leader with deep technical...
Permanent employment
Work at office
Work visa
Flexible hours
Afternoon shift
ALS
Middletown, Dauphin County, PA
4 days ago
Business Loan Servicing Coordinator
$17.78 per hour
...place where you are accepted and respected for your individuality. Responsibilities The purpose of the Business Loan Servicing Coordinator is to provide a high level of member services, process telephone, email and complex file maintenance requests and...
Work at office
Local area
Night shift
Members 1st Federal Credit Union
Enola, PA
4 days ago
Hospital Equipment Operations Lead Mon-Fri, Full Benefits
$60k
...Health, Inc. is seeking an Operations Supervisor for their Asset360 account at Penn State Hershey Medical Center. The role involves leading daily operations, managing medical equipment inventory, and supervising staff. Candidates should have 1-2 years of supervisory...
Full time
Work at office
Agiliti Health, Inc.
Hershey, PA
4 days ago
Operations Manager
$40 - $50 per hour
...Manager in Middletown, PA! Job Description We are seeking an experienced and results-driven 3PL Fulfillment Operations Manager to lead and optimize end-to-end warehouse and fulfillment operations across our third-party logistics (3PL) network. This role is...
Weekly pay
Contract work
Temporary work
Work at office
Monday to Friday
Day shift
Aerotek
Middletown, Dauphin County, PA
13 days ago
PA- Security-(Security, Concierge)
Security Guard A&A Security is looking for a Security Guard to join our team. The Security Guard is responsible for protecting the client and assigned property from any criminal activity or trespassing. The ideal candidate will have strong written and verbal communication...
Local area
A & Associates
Harrisburg, PA
1 day ago
Dispatch & Field Operations Specialist
Flagger Force, LLC is searching for an Operation Support Specialist in Hummelstown, United States. This role is essential for meeting client demands through efficient dispatch and job support while adhering to company values. The ideal candidate will have strong communication...
Work at office
Flagger Force
Hummelstown, PA
3 days ago
Housekeeper, Facilities Services
$16.5 per hour
...Lebanon Valley College's Department of Facilities Services has openings for housekeepers. Housekeepers maintain assigned areas in a clean, sanitary, and orderly condition and use a variety of equipment to maintain the proper quality of cleanliness. This position requires...
Hourly pay
Full time
Immediate start
Weekend work
Lebanon Valley College
Annville, PA
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Service Agent Lead. Be the first to apply!