Bilingual Patient Care Representative

Seeking a full-time Bilingual Patient Care Representative, the remote position will manage patient inquiries regarding prescriptions, billing, and delivery while ensuring exceptional service delivery and maintaining accurate patient records. Key responsibilities Respond to patient inquiries via phone and email regarding prescriptions, refills, and billing Resolve pharmacy-related issues efficiently and document data accurately to maintain patient records Meet performance goals related to call quality and productivity while adhering to privacy standards Required qualifications Fluent in Spanish High school diploma or GED required Customer service or call center experience preferred Healthcare or pharmacy background is a plus Proficiency in Microsoft Office applications