Healthcare Receptionist

Posted Overview

Now Hiring!: Healthcare Receptionist

Location: Oviedo, FL

Benefits & Perks:

• Affordable health and dental care plan
• Generous paid time off accrual program
• Eight paid holidays, including your birthday
• Employer matched retirement program
• Optional health and life insurance benefits

Job Summary:
Lutheran Haven is seeking a welcoming and professional Healthcare Receptionist to serve as the first point of contact at our Administration Office for our Home Health services. This key role involves greeting and assisting residents, visitors, staff, and callers with warmth and efficiency. As Healthcare Receptionist , you will provide exceptional support to our independent living residents, handle a range of clerical duties, and ensure smooth day-to-day office operations. Working independently with integrity and professionalism, you will play a vital role in supporting the mission and ministry of Lutheran Haven while contributing to a positive and caring community environment.

Job Duties:

• Answer telephone, screen and route calls or forwards messages promptly.
• Greet visitors and assist them as required.
• Be responsive and interactive to the special needs and requirements of Lutheran Haven's independent residents.
• Post, sort, distribute internal mail. Oversee mail distribution for residents.
• Prepare daily announcements and update internal cable channel with information.
• Receive and input Home Health maintenance requests.
• Order office supplies, receive and distribute same, assuring proper billing.
• Make copies and send faxes for residents.
• Call hospitals, nursing homes and assisted living facilities for resident stay information.
• Coordinate phone voice broadcasting to residents and staff as needed.
• Maintain calendars for Home Health.
• Other duties as assigned.

Minimum Qualifications:

• Must possess a high school diploma or GED
• Must have a minimum of three (3) years of related experience (healthcare or hotel front desk reception highly preferred).
• Sensitive to the special needs of the elderly.
• Active listening skills with the ability to use logic and reasoning to identify and successfully reach desired outcomes.
• Pleasant telephone and in-person manner and voice.
• Professional appearance, grooming, dress and conduct consistent with human service organization.
• Have experience in MS Word, Outlook, Excel and Power Point with accuracy.
• Knowledge of administrative and clerical procedures and systems such as basic office machinery, managing files and records, and other office procedures and terminology.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Advanced Reading Comprehension and basic math skills in addition, subtraction, multiplication, division, percentages.
• Demonstrate attention to detail on a consistent, on-going basis.
• Advanced organizational and time management skills, and willingness to pitch in to help co-workers.
• Ability to maintain confidentiality in all aspects of work related issues.
• Effectively communicate in person, in writing, and via technology formats (fax, phone, e-mail, etc.).

This list of functions, duties, responsibilities, and skills is not intended to be all-inclusive, and the employer reserves the right to assign additional duties and responsibilities as necessary.

Who We Are: lutheranhaven.org Lutheran Haven is an equal opportunity employer providing care and services to older adults. Our staff members work in a variety of locations, including private homes, assisted living apartments, and on our beautiful grounds. Lutheran Haven is a drug-free employer, and all successful candidates for employment must successfully complete a Level II Criminal Background check. The Lutheran Haven story includes a story of people who wanted and worked for one simple thing: to provide care in the best way possible for those who need it most, in the Name of Christ. Faith, hope and love shine through in everything we do.

Lutheran Haven is an equal opportunity employer providing care and services to older adults. Our staff members work in a variety of locations, including private homes, assisted living apartments, and on our beautiful grounds. Lutheran Haven is a drug-free employer, and all successful candidates for employment must successfully complete a Level II Criminal Background check.

Lutheran Haven participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to and click on 'E-Verify' located near the bottom of the page.