Front Desk Agent

Experience in a Marriott hotel is preferred.

2-3 years of Fosse experiences is strongly preferred.

What You Will Accomplish

As a Front Desk Agent, you will be the face of our hotel, responsible for creating a positive first impression and ensuring the smooth operation of the front desk. Your primary role will be to assist guests with check-in and check-out processes, provide information about hotel facilities and services, and address any inquiries or concerns they may have during their stay. Additionally, you will collaborate closely with other hotel departments to ensure seamless guest experiences and uphold our high standards of service.

What You Will Bring

The ability to:

• Greet guests with a warm and welcoming demeanor upon arrival.
• Process guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.
• Provide information about hotel amenities, local attractions, and dining options.
• Assist guests with reservations, room assignments and special requests.
• Resolve guest complaints and concerns in a timely and effective manner, escalating issues to management when necessary.
• Maintain accurate records of guest interactions and transactions using hotel management software.
• Collaborate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met and resolved.
• Uphold hotel policies and procedures regarding guest privacy, security and safety.

Great If you have

• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities.
• Proficiency in computer systems and hotel management software.
• Ability to remain calm and composed in high-pressure situations.
• Flexibility to work varying shifts, including evenings, weekends and holidays.
• High school diploma or equivalent; additional education in hospitality or related field is a plus.