Service Manager

Description:

The Electrical Service Manager is responsible for overseeing the daily operations of the electrical service department. This role focuses on managing field technicians, coordinating service work, maintaining customer relationships, and ensuring that service projects are completed safely, efficiently, and to company standards.

The Service Manager does not perform project estimating and does not manage service software systems. Instead, the role focuses on leadership, field coordination, quality control, and customer satisfaction.

Service Department Management

• Oversee the daily operations of the electrical service department.
• Coordinate service calls, technician schedules, and job assignments.
• Ensure service work is completed on time, within scope, and meets quality standards.
• Communicate regularly with technicians to track job progress and resolve issues.
• Support technicians in troubleshooting electrical issues when needed.

Field Team Leadership

• Supervise and support service electricians and apprentices.
• Provide guidance, training, and mentorship to field personnel.
• Enforce company policies, safety procedures, and jobsite standards.
• Conduct regular performance discussions with technicians.
• Address performance issues and disciplinary matters when necessary.

Customer Relations

• Serve as the primary contact for service clients.
• Maintain strong relationships with property managers, facility managers, and commercial clients.
• Ensure customer satisfaction by responding to concerns and resolving service issues.
• Conduct occasional jobsite visits to ensure customer expectations are being met.

Job Coordination

• Review service requests and ensure technicians have the proper materials and information before arriving on site.
• Coordinate with the warehouse, purchasing, or project managers when materials or support are required.
• Monitor service workflow and help prioritize urgent or emergency service calls.
• Ensure technicians complete required job documentation and submit service reports.

Safety and Compliance

• Promote and enforce company safety policies and OSHA standards.
• Ensure all technicians follow proper electrical safety procedures.
• Conduct jobsite safety checks when necessary.
• Maintain compliance with local codes, company standards, and industry regulations.

Operational Support

• Work closely with the Operations Manager and General Manager to improve service department performance.
• Help identify areas for operational improvement within the service department.
• Assist with technician staffing needs, scheduling, and workload balancing.
• Support coordination between service and construction departments when needed.

Supervisory Responsibilities

The Electrical Service Manager typically supervises:

• Service Electricians
• Service Technicians
• Electrical Apprentices assigned to service work
• Occasionally coordinates with Foremen on service-related issues

Experience

• 7+ years of experience in the electrical industry.
• 3+ years in a leadership, foreman, or supervisory role preferred.
• Strong background in commercial electrical service work.

Knowledge

• Commercial electrical systems
• Electrical troubleshooting and diagnostics
• National Electrical Code (NEC)
• Jobsite safety practices

Skills

• Strong leadership and communication skills
• Excellent problem-solving ability
• Ability to coordinate multiple service calls and technicians
• Strong customer service mindset
• Ability to manage field personnel effectively

Physical Requirements

• Ability to visit jobsites as needed.
• Ability to walk active construction sites.
• Occasional lifting and field support when necessary.

Performance Expectations Success in this role is measured by:

• Service department efficiency
• Customer satisfaction
• Technician productivity
• Safety compliance
• Quality of completed work

Additional duties :

Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Indian Preference Exercised:

Prairie Band, LLC is subject to Title 22: Employment Code of the Prairie Band Potawatomi Nation. In accordance with Title 22, this position is designated as a TIER 1 position. Preference will be given to individuals to the extent required pursuant to Section 22-2-4(B).

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