Order Processing Specialist

Job Responsibilities:

• Manage the end-to-end execution of customer orders, ensuring accuracy, compliance, and timely completion throughout the order lifecycle.
• Review, validate, and maintain customer order information to ensure data integrity and accuracy.
• Schedule customer orders in alignment with production lead times, plant capacity, and customer requirements.
• Monitor milestone completion and maintain accurate order status within SAP, Symmetry, and other business systems.
• Coordinate engineering activities to ensure timely assignment and completion in support of customer commitments.
• Maintain accurate customer ship dates throughout the planning process to ensure alignment with production schedules and customer expectations.
• Utilize capacity planning tools to support production balancing and level loading.
• Monitor daily order queues, prioritize workload, and proactively resolve planning issues to support on-time execution.
• Process customer order authorization requests accurately and within established service level expectations.
• Manage customer complaint cases by coordinating timely cross-functional resolution and communicating updates to stakeholders as appropriate.
• Escalate order risks, scheduling conflicts, capacity constraints, or other issues that may impact customer commitments.
• Maintain accurate documentation supporting customer orders, engineering activities, and order authorizations.
• Collaborate with Engineering, Planning, Manufacturing, Logistics, Customer Service, and other cross-functional teams to ensure successful order execution.
• Identify opportunities to improve processes, increase operational efficiency, and support continuous improvement initiatives.
• Perform other duties and special projects as assigned.

Skills:

• Manage the end-to-end execution of customer orders, ensuring accuracy, compliance, and timely completion throughout the order lifecycle.
• Review, validate, and maintain customer order information to ensure data integrity and accuracy.
• Schedule customer orders in alignment with production lead times, plant capacity, and customer requirements.
• Monitor milestone completion and maintain accurate order status within SAP, Symmetry, and other business systems.
• Coordinate engineering activities to ensure timely assignment and completion in support of customer commitments.
• Maintain accurate customer ship dates throughout the planning process to ensure alignment with production schedules and customer expectations.
• Utilize capacity planning tools to support production balancing and level loading.
• Monitor daily order queues, prioritize workload, and proactively resolve planning issues to support on-time execution.
• Process customer order authorization requests accurately and within established service level expectations.
• Manage customer complaint cases by coordinating timely cross-functional resolution and communicating updates to stakeholders as appropriate.
• Escalate order risks, scheduling conflicts, capacity constraints, or other issues that may impact customer commitments.
• Maintain accurate documentation supporting customer orders, engineering activities, and order authorizations.
• Collaborate with Engineering, Planning, Manufacturing, Logistics, Customer Service, and other cross-functional teams to ensure successful order execution.
• Identify opportunities to improve processes, increase operational efficiency, and support continuous improvement initiatives.
• Perform other duties and special projects as assigned.

Education/Experience:

• Bachelor’s degree in Business Administration, Operations Management, or a related field is required.