OCM Engagement Manager
Tata Consultancy Services
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Talent Acquisition Executive @ Tata Consultancy Services | Strategic Talent Sourcing
Must Have Technical/Functional Skills
• Consulting Expertise: 12–20 years in client-facing roles, ideally from Big 4 or top-tier consulting firms, leading large-scale ERP and digital transformations.
• OCM Methodologies: Deep mastery of frameworks like ADKAR, Prosci, Kotter, and ACMP; proven ability to design and oversee enterprise-wide change strategies for finance, HR, supply chain, procurement, and more.
• ERP & Cloud Proficiency: Hands-on experience with SAP (S/4HANA, Ariba, SuccessFactors), Oracle, Salesforce, Workday—even integrations across multi-cloud environments.
• Workstream Leadership: Demonstrated history managing multiple change streams—balancing deliverables, resources, budgets, risk, and stakeholder alignment.
• Digital Fluency: Ability to leverage data-driven tools (Power BI, Tableau, ERP analytics) for readiness insights and decision support.
• Communication & Training: Expert in stakeholder mapping, communication planning, interactive training design (microlearning, LMS, VR), and executive-level coaching .
• Agile Hybrid Delivery: Comfortable navigating Agile, Waterfall, and hybrid delivery approaches using tools like Jira and Smartsheet.
• Interpersonal Influence: Strong facilitation, influence, and relationship-building skills—especially in global, regulated environments (e.g., healthcare, manufacturing, finance).
• Diversity & Inclusion: Experience leading diversity, equity & inclusion (DE&I) initiatives in transformation contexts.
• Apply TCS Digital Change 4.0 across Cloud, ERP, CRM, and other large-scale transformations.
• Develop and implement integrated change strategies across business, technology, and cultural dimensions.
• Lead cross-functional change workstreams and mentor OCM practitioners in digital engagement techniques.
• Build use-case–driven digital dashboards and tools to drive engagement, monitor program health, and manage compliance for adoption.
• Coordinate with business and vendor teams to align mission-critical deliverables.
• Deliver training roadmaps, readiness assessments, and executive sponsorship development plans.
• Drive stakeholder alignment and introduce governance mechanisms for global ERP rollouts.
• Balance tactical execution with strategic oversight to ensure sustainable adoption of business transformation initiatives.
Generic Managerial Skills, If any
• Coaches and empowers teams through ambiguity, pivots strategy as needed, and fosters resilience.
• Quickly adapts to AI and evolving digital tools, balancing human and automation roles.
• Translates business strategy and ERP platform implications (SAP, Oracle, Salesforce, Workday) into effective change planning.
• Balances budgets, timelines, and priorities across multiple complex workstreams with strong risk oversight.
• Builds credibility and trust at all organizational levels; engages sponsors to actively champion adoption.
• Facilitates collaborations across internal teams and external vendors via effective governance.
• Cultivates cohesive teams, fosters and aligns diverse contributors (e.g., TCS, third-party partners).
• Balances responsibilities, fosters innovation, and supports career growth.
• Mentors leaders and sponsors beyond project delivery to drive lasting adoption.
• Equips business leads to reinforce change through modeling desired behaviors.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
IT Services and IT Consulting
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