Customer Solutions Representative

Primary Purpose The Customer Solutions Representative is responsible for ensuring customers receive their orders on‑time and to specification. This role interacts with customers, suppliers, and service providers via phone and email to employ a consultative solutions approach to process numerous business transactions effectively and efficiently. ChemPoint resources are utilized to formulate and deliver solutions based on customer and supplier needs. What You’ll Do Screens all incoming purchase orders and customer requests for effective action item delegation and team workload management, placing and processing orders. Places orders into the CRM system and updates orders as requested. Follows and/or implements special instructions for various accounts. Maintains accurate and up‑to‑date notation on all service incidents. Takes incoming phone calls to respond to customer inquiries, building customer confidence, setting appropriate expectations and offering solutions. Collaborates with Sales team to address customer concerns and set proper expectations. Works closely with 3rd‑party logistics providers and logistics teams to effectively manage outbound orders. Maintains exceptional customer fulfillment service levels. Participates in training and constructively provides feedback in the form of peer coaching. Focuses on meeting all individual and team objectives, deadlines and responsibilities while actively promoting a team atmosphere. What You’ll Need Bachelor’s degree from a fully accredited four‑year institution or equivalent work experience. Experience in Business‑to‑Business (B2B) service organization or at least one year of comparable experience. Knowledge and experience working with MS Office Suite. Demonstrates sound judgment and creative problem solving. Open to taking moderate risks with a competitive spirit. Demonstrates a commitment to accuracy and accountability for job performance. Receptive to constructive feedback from peers and mentors. Strong work ethic and team‑oriented mindset. Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication. Ability to work independently and in teams of various sizes to complete a tactical workload. Exhibits versatility and adaptability while interacting with customers, suppliers and outsourced relationships. Where You'll Work This is a hybrid role in Bellevue, WA. Pay and Benefits The salary range for this position is $55,000 - $57,920. The specific salary offered may be influenced by a variety of factors, including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. Available employee benefits include health, vision, dental coverage, along with industry‑leading retirement and time‑off programs. What You Can Expect Strong work/life flexibility. To be surrounded by an inclusive team who is collaborative and committed to the achievement of the company. To be rewarded for your contributions with a targeted annual company bonus and annual salary reviews. Competitive pay and benefits. Chempoint is an equal‑opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr