Guest Services Representative

Hospital Escort

Provides directions to guests/team members within the hospital system, and the Orlando area. Responsibilities include escorting guests to their in-hospital destinations as needed, maintaining current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person, providing information to all hospital team members, responding to needs of guests/team members either on the phone or in person, making rounds on a regular basis of patient areas to identify and meet patient/visitor needs, maintaining excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health, assisting Social Service with transportation and hotel or flight arrangements for patients and their families, displaying a caring attitude as well as sensitivity to the needs/concerns of customers, presenting a professional image in dress, hygiene and communications skills, maintaining reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards, maintaining compliance with all Orlando Health policies and procedures. Other related functions include attending in services/meetings as required, completing all mandatory education, assuming the responsibility for professional growth and development, and other duties as assigned.

Qualifications include a high school diploma or equivalent, two (2) years of experience in a customer service setting.