Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Support Operations Data Analyst

$112k - $168k

Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. Role Overview User Operations runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey’s first Support Operations Data Analyst, you’ll own the analytics function for the User Operations org. You’ll build and maintain dashboards, reports, and feedback loops that tell us whether we’re hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You’ll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey’s central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won’t have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey’s pace. What You’ll Do Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross‑functional audiences Translate support data into clear narratives: what's happening, why, and what to do about it Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time Build and maintain self‑serve dashboards that give the ops team and leadership real‑time visibility into support performance Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need Work with Harvey’s central data team to connect support data to broader product and customer data sources Identify and close data collection gaps — if we can’t measure it, help define how we should Design feedback loops that connect support signals to Product, Engineering, and Customer Success Quantify the operational cost of product bugs, feature gaps, and onboarding failures Contribute to QA analytics as the QA program matures Track ticket deflection, AI/chatbot performance, and self‑service effectiveness Measure the impact of AI‑driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders Requirements 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn’t SQL proficiency — you can write complex queries against large datasets without hand‑hanging (CTEs, window functions, joins across schemas) Dashboard experience — you’ve built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly Strong data storytelling — you don’t just present numbers, you write the narrative Comfort operating solo — you don’t need a team around you to deliver, and you don’t need a ticket to tell you what to look at Strong Plus Experience with Python for data manipulation or automation Familiarity with dbt or similar data transformation tooling Experience building or contributing to QA analytics programs Background supporting enterprise SaaS or AI‑native products Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes AI‑native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong Clarity: your outputs are direct, jargon‑free, and actionable. You write for the reader, not yourself Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process Compensation

$112,000 - $168,000 USD

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing View email address on click.appcast.io. #J-18808-Ljbffr Harvey

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Support Operations Data Analyst in San Francisco, CA vacancy
  • $112k - $168k

     ...legal and professional services operate. By combining frontier agentic...  ...fit, and world-class investor support, we’re scaling fast and...  ...Overview User Operations runs on data — but right now, that data lives...  ...first Support Operations Data Analyst, you'll own the analytics function... 
    Suggested

    Jobr

    San Francisco, CA
    3 days ago
  • jobr.pro is seeking a Support Operations Data Analyst to manage analytics for User Operations in San Francisco, California. This role will involve building and maintaining performance dashboards and reporting, translating support data into clear narratives, and working... 
    Suggested

    Jobr

    San Francisco, CA
    6 days ago
  •  ...revolution, and the Instawork Robotics Data Ops Analyst will be at the center of this cutting-edge...  ...-making, clear-eyed that we often operate with incomplete information. Growing quickly...  ...re not just helping fill shifts, we're supporting local economies—and we're just getting... 
    Suggested
    Hourly pay
    Work experience placement
    Local area
    Shift work

    Instawork

    San Francisco, CA
    3 days ago
  • $124k - $186k

     ...creators to own their own destiny.Why This Role, Why NowGTM Data Strategy & Operations stood up from scratch with no predecessor. Today the...  ...where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.AI fluency... 
    Suggested
    For contractors
    Work experience placement

    Klaviyo

    San Francisco, CA
    4 days ago
  • $100k - $140k

     ...revolution, and the Instawork Robotics Data Ops Analyst will be at the center of this cutting-...  ...with large-scale data collection operations Experience in robotics or physical AI...  ...re not just helping fill shifts, we're supporting local economies—and we're just getting... 
    Suggested
    Hourly pay
    Work experience placement
    Local area
    Flexible hours
    Shift work

    Instawork

    San Francisco, CA
    3 days ago
  • LVMH Group is seeking an Analyst for Sourcing Operations in San Francisco. In this hybrid role, you will transform sourcing data into strategic insights, helping optimize operations and support various cross-functional teams. The ideal candidate has 3+ years in data analytics... 

    LVMH Group

    San Francisco, CA
    5 days ago
  •  ...motivated candidate to join our talented Team. Job Title: Senior Operations Data Analyst Location: San Francisco, CA (Hybrid) Top Things Looking...  ...the data from databases to various analysts to support operational analysis efforts. Creates complex automated data... 
    Work experience placement

    Ampcus, Inc

    San Francisco, CA
    6 days ago
  • OpenAI is seeking a Transportation Program Analyst to support our growing transportation ecosystem. You will manage backend platforms, ensure data integrity, and support compliance while improving the commuting experience for OpenAI employees in San Francisco. Responsibilities... 

    GreenLight Workforce Solutions

    San Francisco, CA
    3 days ago
  • Operations Data Analyst 5 months Dublin, CA Hybrid (One day a week in office on Wednesday)Notes:Open to candidates that are non-local to Dublin...  .... Transfers the data from databases to various analysts to support operational analysis efforts.Demonstrates full... 
    Work at office
    Local area
    Remote work
    1 day per week

    Spectraforce Technologies

    Oakland, CA
    2 days ago
  • $130k - $160k

     ...across 15+ U.S. states. Waymo Operations exists to deliver the Waymo...  ...perspectives, and experiences and support and encourage all team...  ...demand opportunities. The Ops Analyst, Demand Operations & Service...  ...for Ops Managers to self‑serve data, investigating escalated metrics... 
    Full time
    Local area
    Remote work

    Waymo

    San Francisco, CA
    5 days ago
  • KAHANA & FELD LLP in San Francisco seeks an Operations Junior Data & Staffing Analyst to collect, organize, and analyze data across systems, supporting workload management, staffing coordination, and operational efficiency. The role builds Power BI dashboards, automates... 

    KAHANA & FELD LLP

    San Francisco, CA
    3 days ago
  • Socket.dev is seeking an Operations Junior Data & Staffing Analyst to collect, organize, and analyze data across multiple systems to drive strategic and operational initiatives. This role supports leadership, practice groups, and administrative departments, coordinating... 

    Socket.dev

    San Francisco, CA
    2 days ago
  •  ...Competitive salary IT APPLICATIONS OPERATIONS Analyst----Remote The SmartMeter team is...  ...technical skills to resolve application and data related problems of well-defined scope...  ...level agreements. # Provide back up support and recommendations for failed... 
    For contractors
    Remote work
    Flexible hours

    DELTASOFT SOLUTIONS LLC

    San Francisco, CA
    more than 2 months ago
  • $116.2k - $229.1k

    Position Summary Dayforce Integration Data Management - Senior ConsultantOur Human...  ...and fostering a resilient workforce.Support complex Dayforce integration and data management...  ...improve connectivity, data quality, and operational performance across HR and payroll... 
    Local area
    Visa sponsorship

    Deloitte

    San Francisco, CA
    2 days ago
  • $63 - $65 per hour

     ...Job Description Job Description Job Title: Senior Operations Data Analyst – Power Platform Job ID:26-04038 Location: Oakland, CA...  ...applications, dashboards, automation, and reporting solutions supporting operations, compliance, risk, and governance.   Key... 
    Hourly pay
    Contract work
    Local area
    3 days per week

    Sunrise Systems Inc

    Oakland, CA
    6 days ago
  •  ...Requirements Technical Skills Data analytics (Python, Excel,...  ...Agility Position Summary The Data Analyst is responsible for...  ...actionable insights that drive operational and strategic decision‑making...  ...and analyze data from SAP to support planning, forecasting, and decision... 
    Work at office
    2 days per week

    The Corporate

    Oakland, CA
    3 days ago
  • Williams-Sonoma, Inc. is seeking an Analyst, Marketing Operations - Loyalty to ensure the loyalty program...  ...requires SQL, BI tools, and strong data storytelling to influence decisions....  ...management, drive process improvements, and support platform #J-18808-Ljbffr Williams-... 

    Williams-Sonoma, Inc.

    San Francisco, CA
    5 days ago
  • Varick Agents LTD. in San Francisco seeks a driven GTM Operations Analyst to own the systems, data, and reporting behind sales and marketing. This is a...  ...’ll manage the CRM and GTM tooling, build dashboards, support forecasting and cadence, and turn messy data into clear... 
    Flexible hours

    Varick Agents LTD.

    San Francisco, CA
    3 days ago
  • $53 per hour

    Operations Data Analyst Hybrid Opportunity | Local Candidates Preferred Up to $53/hr Are you a ServiceNow expert with Field Service Management...  ...including upgrades and system enhancements Configure and support Dispatcher Workspace and Mobile Agent applications Manage... 
    Temporary work
    Local area

    AppleOne Employment Services

    Oakland, CA
    4 days ago
  • Job Openings Data Engineer/Analyst Product, Growth & Marketing About the job Data Engineer/Analyst Product, Growth & Marketing About Us Were a...  ...synthesizes customer insights across product, growth, sales, and support. Own Our Postgres Universe: Design schemas, optimize multi-... 
    Live in
    Work at office
    Remote work
    Shift work

    Hired Blueprint

    San Francisco, CA
    4 days ago
  • $109k - $145k

     ...ll Do CoreWeave is scaling a global data center footprint to support the world's most advanced AI...  ...As we grow rapidly, our ability to operate safely, consistently, and at speed depends...  ...is seeking an Operations Enablement Analyst, Data Center Operations to focus on... 
    Permanent employment
    Full time
    Temporary work
    Casual work
    Work at office
    Flexible hours

    CoreWeave

    San Francisco, CA
    5 days ago
  • Cohere is seeking a Revenue Operations Analyst, Analytics to join our Analytics team. You will partner with GTM leadership to elevate reporting...  ...operational impact. You will manage quote-to-cash, ensure data hygiene, and enable a 360-degree customer view across the CRM... 
    Remote work

    Cohere

    San Francisco, CA
    3 days ago
  • $100k - $160k

     ...FinixFinix is building the global operating system for fintech, starting...  ...hiring a Business Operations Analyst who will report directly to...  ..., model and analyze data to drive financial decision-makingOrganize...  ...company risk exposure, and support transaction... 
    Full time
    Work at office
    Remote work

    Finix Payments

    San Francisco, CA
    2 days ago
  • $185k - $237.5k

     ...everyone is a stakeholder.What you’ll be responsible for:Support the day-to-day management and operation of Circle’s Product Risk Management function. The goal...  ...drive business strategy by collecting and analyzing data to track product performance such as user behavior,... 
    Flexible hours

    Circle

    San Francisco, CA
    1 day ago
  • StaffGreat.com is seeking an Operations & Process Analyst to help scale and optimize its rapidly growing B2B operations. The role requires a highly detail-oriented, scrappy problem-solver with up to 5 years of experience who can design scalable processes from scratch.... 

    StaffGreat.com

    San Francisco, CA
    5 days ago
  •  ...About Chalk Chalk is building the data platform that powers the future of machine learning applications...  ...the role We are hiring a Senior Data Analyst to build the trusted data foundation Chalk uses to understand and operate the business. You will create the models,... 
    Full time
    Work at office
    Flexible hours

    Chalk

    San Francisco, CA
    7 days ago
  • $140k - $160k

     ...native future.About the RoleSentry's Revenue Operations team is built around three pillars —...  ...create consistency and reduce re-review.Support pricing updates by ensuring that changes...  ...for sales.Identify patterns across deal data — approval rates, exception types, deal velocity... 

    Sentry

    San Francisco, CA
    3 days ago
  •  ...addresses.About the roleWe are looking for an operational, analytical, and detail-oriented Sr. Sales Strategy & Operations Analyst to support our global Sales Development organization....  ...solving complex business problems through data and cross-functional execution.You will... 
    Work at office
    3 days per week

    Rippling

    San Francisco, CA
    4 days ago
  • $160k - $200k

     ...into action, and our revenue operations team builds the processes and...  ...looking for a Revenue Operations Analyst who wants to do more than...  ...SLAsInvestigate and resolve data quality issues across Salesforce...  ...and provide fast operational support to sales representatives and... 
    Local area

    Perplexity AI

    San Francisco, CA
    2 days ago
  •  ...DescriptionAt least 2 years of experience with Information Technology and Test Delivery in which at least 2 years of experience in Test Data ManagementAt least 2 years of experience in FACET application or Healthcare IT systemsExcellent understanding of the Healthcare... 
    Permanent employment
    Full time
    H1b

    Sonsoft

    San Francisco, CA
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Support Operations Data Analyst. Be the first to apply!