Franchise Business Consultant - Dunkin'(Northern CT/Western MA Remote)

Responsibilities Achieve operations and business performance goals for the portfolio of Franchisees as set by the regional operations leader. Facilitate annual planning and Franchise Business Review processes with Franchisees to assess performance based on previous goals and commitments, and align on future goals and commitments. Align priority areas with Franchisees to drive sales, profitability, and network growth while delivering a safe and consistent brand experience. Develop a coaching plan for Franchisees, conducting regular check‑ins to ensure follow‑through on commitments. Track and review ongoing data and analytics to guide Franchisee actions toward their goals and plans. Interpret data to provide coaching and recommendations on priorities for Franchisees. Follow up on Franchisee commitments and monitor data to track progress. Support Franchisees in understanding remodeling and new restaurant building processes. Align with the construction team and the Franchisee, monitor milestones, and hold the Franchisee accountable to ensure completed facilities meet required operational specifications. Provide support during all remodel and new store openings. Facilitate communications between Franchisees and applicable cross‑functional partners based on Franchisee’s goals and opportunities to achieve safe and consistent brand experience, same‑store growth, and unit‑growth preparations. Participate and work “as‑needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA, and regional marketing plans. Perform evaluations on restaurants as needed based on the Franchise Business Review process or other indicators. Partner with the Field Training Team to coordinate training support to the Franchisee. Ensure the effective use of G&A expenses within parameters set by regional leads. Complete all administrative functions and responsibilities of the position in a timely manner. Education & Experience Minimum High School or GED; Preferred 4‑Year / Bachelor’s Degree. Minimum 5 years in supervisory management or district‑level multi‑unit operations. Prior leadership experience. Knowledge, Skills, and Abilities Strong oral and written communication and interpersonal skills. Excellent organizational skills – effectively managing time, planning, and working independently with minimal supervision. Ability to build credibility and trusting relationships with internal and external stakeholders. Capacity to develop and execute plans to drive results. Proficiency in using data to inform decisions. Skill in bringing people together to solve problems. Resourceful and highly adaptable to changing directions and personalities. Curiosity and a desire for continuous learning. Thorough understanding of restaurant operations. Sound business and financial acumen. Skilled at consultation and strategic coaching. Compliance orientation. Big‑picture orientation. Innovation and creativity. Travel Travel Required – Must be willing to travel to consult with the portfolio of Franchisees, based on portfolio needs. Salary $94,645 – $185,786 per year. The salary range represents the low and high end of the range for this position. Actual placement will vary based on experience, education, training, and location. #J-18808-Ljbffr