Account Management, Senior Specialist (Sustainable Technologies)

What Account Management contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.Job SummaryFounded in 2015, Sustainable Technologies is a leading provider of single-use device (SUD) reprocessing services in the United States. We are committed to reducing the impact of healthcare delivery on the environment, simplifying the supply chain, and providing value to our customers.The Account Management, Senior Specialist (Sustainable Technologies) reporting directly to the Field Service Supervisor, is responsible for executing tailored strategies to drive reprocessing program success and customer satisfaction within assigned territory. Primary responsibilities include new customer implementations, managing collections and service execution and partnering with sales and customers to grow reprocessing program value.TerritoryThis role will cover a multi-state region (South) in the United States with travel 80% of the time throughout the year.Ideal candidates will need to be located near a major airport in the state of Texas.ResponsibilitiesOwn customer implementations and ensure seamless rollout through coordination with cross-functional and external teamsProvide in-service training and education to hospital staff across multiple shifts, addressing program performance, opportunities and program benefitsEvaluate and analyze customer collection and service trends to execute strategies to maximize customer engagement and collection complianceBuild consultative, positive working relationships with internal and external business partnersAssist the Business Development Representative by identifying growth opportunities and collaborating to expand account penetration to maximize value for customersGather data and participate in developing presentations relative to customer reprocessing program performanceAct as a single point of contact and proactively work to resolve customer or service-related concerns to drive program successMaintain knowledge of the current industry and competitive landscape including, GPOs, healthcare economics, competitors and competitive products etc.QualificationsBachelor's degree in related field, or equivalent work experience, preferred2-4 years of experience, preferred0-2 years in a consultative environment role such as sales, customer service or marketing preferredExcellent phone, written, and in-person communication skillsCustomer-focused and results-drivenStrong work ethic and eagerness to develop and grow skillsAbility to assess, analyze and utilize good decision-making skills to problem solveProficiency with Microsoft OfficeA valid driver's license issued in one of the 50 StatesAbility to travel domestically and within region often involving overnight stays and stays up to one week in durationCustomer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.What is expected of you and others at this levelApplies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracyAnticipated salary range: $57,000 - $81,600Bonus eligible: NoBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 12/7/2026 *if interested in opportunity, please submit application as soon as possible.The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here #J-18808-Ljbffr