Customer Service Associate
Artech
Customer Service Representative
Location: Austin, TX (On-site)
Roles and Responsibilities
- Must be local to Austin Must be available for any 8 hour shift from 7 am to 7 pm.
- We are unable to accommodate schedule change requests during the first 90 days.
- This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
- Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Attains and maintains the strict required attendance and performance metrics.
Vacancy posted 10 hours ago
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