Group Rooms Reservation Specialist

The Group Rooms Reservation Specialist is responsible for managing all group room block activity with precision, efficiency, and a luxury guest service mindset. This role serves as a key liaison between Sales, Event Planning, and Reservations, ensuring seamless execution of contracted group business while upholding Forbes Five-Star service standards. Why The Global Ambassador Competitive compensation Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more Paid time off eligibility for those working 32+ hours per week A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives Who We Are Hospitality refined for a global mindset. The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination. Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List , The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing. What You’ll Do Manage group room blocks from contract turnover through group departure Accurately build, maintain , and audit group blocks in the PMS/CRS Coordinate rooming lists, reservations, and special requests for group guests Monitor pickup, cut-off dates, and inventory to optimize occupancy and revenue Communicate regularly with Sales and Event teams regarding group status and changes Assist with guestroom and billing information on group resumes Ensure all reservations reflect correct rates, packages, billing instructions, and VIP designations Process rooming lists, revisions, and cancellations with a high level of detail and timeliness Coordinate with event service and sales managers to ensure all client requests and changes are implemented in timely manner Accommodate room changes expediently Assist with guestroom and billing information on group resumes Qualifications At least 2–3 years of experience in luxury hospitality, group reservations, or sales coordination Experience in a Forbes Five-Star or AAA Five Diamond environment preferred Proficiency in property management and sales systems (Opera, Delphi, Triple Seat or similar) Exceptional organizational skills and meticulous attention to detail Strong communication and interpersonal abilities with a polished, professional demeanor The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required . We use eVerify to confirm U.S. Employment eligibility. We run background checks on all new hires in this position. #J-18808-Ljbffr Global Ambassador Hotel