Receptionist - State Farm Agent Team Member

Receptionist - State Farm Agent Team Member

As a Receptionist - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

We offer a range of benefits including 401(k), bonus based on performance, company parties, dental insurance, flexible schedule, health insurance, opportunity for advancement, paid time off, training & development, and vision insurance.

Our fun, energetic office, where collaboration and success go hand in hand. Since starting with State Farm in 2008, we've built a dynamic and supportive team of 4 talented professionals plus myself, creating an environment that blends hard work with positivity. We even offer a hybrid work environment for flexibility and work-life balance. Beyond the office, I'm passionate about leadership and community. With a Bachelor's in Marketing and a Master's in Organizational Leadership, I'm also a board member of the Orchard Park Academy of Finance and an active member of the Orchard Park Chamber of Commerce. As a proud boy mom and sports mom, I understand the importance of balancing family, work, and personal growth—and I bring that same energy to my team.

We're a close-knit team that values collaboration, growth, and fun. With a mix of team competitions, incentives, and a hybrid work model, we create a supportive environment where success is celebrated. If you're ready to bring your skills to an engaging and dynamic office, we'd love to meet you!

Qualifications include excellent communication skills, both written and verbal, tech-savvy with a familiarity with digital communication tools, a customer-oriented mindset with a strong desire to exceed expectations, ability to adapt to a fast-paced, evolving work environment, and previous customer service experience is a plus, but not required.

Requirements include a high school diploma or equivalent; college degree is a plus, a positive and proactive attitude towards learning and growth, familiarity with social media platforms and digital communication tools, ability to work in a collaborative team setting, and willingness to obtain relevant insurance licenses (training will be provided).

Compensation: $40,000.00 - $50,000.00 per year