Diamond Lounge Clerk - Steady Extra (Horseshoe LV)

Guests Services Agent

As a Guests Services Agent, you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel. In addition, ensuring every arrival is prepared to have the room ready and inspected, amenity and all corresponding notes and gifts are sent, any packages for the guest are delivered to the room prior, all messages for guest are accounted for and delivered. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP's. Additionally, Agents are resources for all guest questions and are empowered to assist VIP's when resolving any guest concerns. Agents are expected to take full ownership of all guest requests and see it through as well as following up with guests. Agents are expected to make pre-arrival, social, and post-stay calls. All preferences and appropriate notes MUST always be recorded and actioned. Agents are expected to adhere to all brand standards from grooming to communication materials, to offering the correct greeting. All Nobu hotel guests are to be personally welcomed to the hotel and escorted to the Nobu Hotel for registration or directly to their room.

How You Will Create the Extraordinary

• Process check-in and check-out transactions for VIPs.
• Assist VIPs with questions about the city and property.
• Assist VIPs with booking dinner and shows.
• Make thorough and accurate recommendations based on guests' needs.
• Assist with guest service recovery.
• Serve guests in room on arrival.
• Always display an upbeat and positive attitude.
• Responsible for being aware of current events in hotels to assist VIPs.
• Acts a liaison on behalf of the guest to expedite guest requests.
• Maintains a professional and courteous attitude towards all guests (internal and external).
• Anticipating guests' needs and guest expectations.
• Implement the Guest Recognition Program.
• Records and maintains Guest History Profile noting guest preferences, likes and dislikes of Nobu Hotel CP Guests.
• Are available for all guest needs and requests.
• Knowledgeable of the product, brand, and services.
• Agents can assist with room tours and site inspections.

What You Will Need

• Must be 21 years or older.
• Strong Interpersonal and communication skills.
• Proficient in a second language would be strongly preferred.
• Self-starter with strong problem-solving ability.
• Detail-oriented and proactive.
• Savvy with all required software and programs such as LMS, Hotsos, GoConcierge, SpaSoft and CMS.

ADDITIONAL REQUIREMENTS

• Ability to perform reaching, stooping and/or crouching motions repeatedly.
• Must be able to communicate verbally.
• Must be able to stand for extended periods of time.
• Must be able to lift 25lbs.

About Us

For over 30 years we've set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.

Job Info

• Job Identification 86242
• Job Category Finance and Accounting
• Job Schedule Part time
• Locations Horseshoe Las Vegas (On-site)