Field Operations Technician

Job Description

Job Description

About Sensys Gatso

Sensys Gatso USA, part of the Sensys Gatso Group in Sweden, is celebrating our 61st year in photo enforcement. Sensys Gatso has a global footprint that extends to over 50,000

installations in 60 countries. Our services are based on innovative hardware, unique software and tailor-made solutions, on a foundation of five-star support and maintenance. We are firmly committed to improving traffic behavior, in close cooperation with our clients. Our mission is to enhance road safety and save lives by changing the driving behavior of motorists.

About the Role

As a Production Support Technician, you will be a vital member of our Marion-based operations team. Your primary focus will be the diagnosis, repair, and configuration of specialized equipment to ensure it is ready for field production.

This is a dynamic role that blends hands-on technical repair, inventory management, and field maintenance. You will collaborate closely with our Engineering Team to optimize service delivery and refine repair procedures, ensuring we provide the highest quality of operations for our customers.

Key Responsibilities

• Hardware & Software Support: Diagnose, repair, and configure equipment; use PCs and software to test hardware and remotely monitor systems.

• Maintenance & Repair: Assist with both preventative and reactive maintenance; troubleshoot AC/DC circuits and utilize multimeters for precision diagnostics.

• Operations & Logistics: Manage inventory and handle daily shipping and receiving tasks.

• Project Coordination: Work with local contractors for service tasks and maintain detailed maintenance logs.

• Collaboration: Share knowledge with team members to resolve complex technical issues and improve overall delivery efficiency.

Required Skills & Qualifications

• Technical Expertise: 2–4 years in a warehouse, repair, or production environment, specifically installing and programming electronic equipment.

• Electrical & Mechanical Knowledge: Proficiency with power/hand tools and troubleshooting AC/DC circuits. Ability to read wiring diagrams and construction plans is highly preferred.

• Networking: Proficiency in setting up and troubleshooting IP devices and networks.

• Education: Degree or certification in Engineering, Technology, Construction, or equivalent on-the-job military/technical training.

• Software: Familiarity with Google Workspace (Docs, Sheets, Slides).

• Soft Skills: A self-starter who takes ownership of technical challenges and works independently to find solutions.

Physical Requirements & Travel

• Field Work: Must be comfortable working at heights (10’ to 30’) and working outdoors in various weather conditions.

• Physical Ability: Ability to lift up to 50 lbs regularly.

• Travel: Minimal travel required (approx. 1–2 trips per year).

• Flexibility: Availability for occasional after-hours or weekend support as needed.

• Transportation: Must have a valid driver’s license and dependable transportation for work-related tasks.

Benefits

• Retirement: 401(k) with employer match.

• Health: Comprehensive Medical, Dental, and Vision plans.

• Time Off: Paid Time Off (PTO) and paid Holidays.

• Growth: Opportunities to work with innovative global technology in a life-saving industry.