Speakeasy Host & Floor Lead
$18 - $20 per hourCULINARY INVESTMENTS
Job Description
Job Description
Speakeasy Host & Floor Lead Thursday–Saturday Evenings | $18–$20/hour
- Manage a busy reservation book and guest flow throughout the evening
- Review upcoming reservations before service to anticipate large parties, special requests, VIPs, seating challenges and potential timing issues
- Think several reservations ahead and strategically plan table usage and turns throughout the night
- Rotate seating between servers as evenly as possible while also considering pacing, guest experience and what's happening on the floor
- Manage walk-ins and communicate realistic wait times confidently
- Remain calm, patient and personable with guests even when we're fully booked or unable to accommodate a request
- Monitor and efficiently respond to our guest text line during service
- Read and communicate reservation notes, celebrations, special requests and other important guest information
- Recognize potential seating or reservation problems before they become problems and proactively find solutions
- Serve as a point person for the floor during service
- Communicate clearly with servers, bartenders and management regarding reservations, pacing, guest needs and changes throughout the evening
- Run pre-shift meetings and communicate reservations, large parties, VIPs, specials, events, 86'd items and other important service notes
- Maintain awareness of the entire room rather than remaining solely focused on the host stand
- Adjust seating when necessary to avoid overwhelming individual servers or sections
- Confidently handle routine table concerns, reservation misunderstandings and guest issues while recognizing when a situation should be escalated to management
- Give clear direction to the team when something needs immediate attention
- Address minor service issues in the moment and communicate recurring or larger concerns to management
- Help reset and prepare tables when needed to keep service moving efficiently
- Assist with closing responsibilities 1–2 nights per weekend
- Answer common menu and beverage questions
- Speak confidently about our food and cocktail offerings
- Make basic wine and spirits recommendations
- Help guests navigate our beverage program without needing to immediately involve a manager for every recommendation
- Highly organized and comfortable managing several things at once
- Naturally able to think ahead and anticipate what's coming next
- Calm and solution-oriented under pressure
- Warm, personable and confident with guests
- Comfortable saying "no" or delivering disappointing information while still making a guest feel welcomed and respected
- Confident enough to make reasonable decisions independently
- Self-aware enough to recognize when a situation needs management involvement
- A clear communicator who can provide direction without creating unnecessary tension
- Attentive to details and good at remembering moving pieces
- Reliable and comfortable taking ownership of your role without constant supervision
- Willing to jump in and help the team when needed — this is not a "stand behind the host stand all night" position
- Interested in food, wine, cocktails and hospitality
- Experienced in restaurant hosting, serving, bartending, floor leadership or another high-volume hospitality environment
Availability to close 1–2 nights per weekend is required. Compensation $18–$20/hour, depending on experience.
We're looking for someone who genuinely enjoys hospitality and gets satisfaction from making a complicated night run smoothly. If you're the kind of person who looks at a packed reservation book and immediately starts figuring out the puzzle, we'd love to hear from you.
Vacancy posted 4 days ago
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