Alterations Specialist

Compensation & Benefits Minimal weekday hours required (join for weekends only!) $400 bonus for every referral hired with NO LIMIT * Competitive hourly pay rates & team bonus Get Paid Early! * Additional terms and conditions apply. Position Overview Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. Alterations Specialists are members of the store team and demonstrate the brand's value and qualities. Essential Job Functions Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicating clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver a five‑star customer experience. Maintain all service levels by being prepared, welcoming, meeting the needs and being there for all customers, including completing all operational checklist tasks and addressing customers' emotional and practical needs. Provide an exceptional service experience to multiple customers at one time, contributing to the store's achievement of five‑star customer service. Proactively address customer concerns with confidence, knowing when to escalates and partner with leadership. Communicate how alterations can play an important role in perfecting the dress for a customer's event in partnership with Alterations. Promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store standards to support a flawless shopping experience. Maintain a high standard of dress in compliance with the Dress Code Policy. Greet and escort all alterations customers to and from alterations appointments. Inspects all garments altered, steamed, pressed to verify pristine condition before final delivery to customer. Respond promptly to all customer questions by providing product and service information. Build long‑term relationships with customers to meet and exceed customer satisfaction and loyalty. Manage inventory by processing special order pick‑ups and ensuring first‑quality standards for all merchandise. Ensure that alteration pricing is at company standards. Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues swiftly and effectively in compliance with company guidelines. Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated. Maintain the alterations room so that it stays consistently clean and well‑organized. Perform duties and tasks as assigned by store management. Physical Demands Occasionally required to stand, walk, sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend, twist, stand; move throughout the store; and talk to and hear customers. Manual dexterity to use POS terminals, count money, steam garments, access computers, and handle telephone calls. Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift or move up to 10 pounds. Ability to see up close and at a distance, use peripheral vision and depth perception; look, read, and use a computer, electronic devices, and phones for long periods. Education & Credentials High school diploma or equivalent. 1‑2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience required, preferably in bridal and/or special occasion production environment. Prior experience with a computerized POS system is a plus. Benefits Rewarding Environment and Competitive Pay Team Bonus Dayforce Wallet – Get Paid Early! Generous Team Member Discount After First Pay Period Vision Care Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury 401‑K Program Discount for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans) Pet Insurance Diversity & Inclusion Our mission is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that reflects the customers we serve. We vow to create a culture where all forms of diversity are celebrated and valued. Accommodation Statement David’s Bridal encourages applications from all qualified candidates and has a great record of accommodating persons with disabilities. For accommodation inquiries, contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io. Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. Pay Information The starting rate of pay offered will vary based on factors including but not limited to position, location, training, and/or experience, and internal equity. This base pay range is $13.80 – $16.90/hr and is specific to the state where the role is posted. At David’s Bridal, hiring at the high end of the range is rare, and compensation decisions depend on the details and circumstances of each position and candidate. #J-18808-Ljbffr