Medical Office Receptionist

Job Description

Job Description

We are seeking a reliable, professional Medical Receptionist to join our primary care practice. This role serves as the first point of contact for patients and plays a key part in delivering an organized, efficient, and welcoming office experience. The ideal candidate has experience with Athenahealth (Athena) and a working knowledge of medical billing, insurance verification, and patient scheduling.

Key Responsibilities:

• Greet and check in/check out patients in a courteous and timely manner
• Schedule, confirm, and manage patient appointments using Athenahealth
• Verify patient insurance eligibility and benefits prior to appointments
• Collect copays, balances, and process payments accurately
• Maintain and update patient records in the electronic health record (EHR) system
• Answer and route incoming phone calls; respond to patient inquiries
• Assist with insurance authorizations and referrals as needed
• Review daily schedules for accuracy and resolve discrepancies
• Support billing processes by ensuring accurate patient and insurance information
• Maintain a clean, organized, and HIPAA-compliant front office environment

Qualifications:

• High school diploma or equivalent required; medical office certification preferred
• Prior experience in a medical office, preferably primary care
• Experience with Athenahealth (Athena) strongly preferred
• Basic knowledge of medical billing, coding, and insurance processes
• Familiarity with verifying insurance eligibility and handling prior authorizations
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with computers, scheduling systems, and office software

Preferred Skills:

• Understanding of CPT/ICD-10 codes (basic level)
• Experience with patient collections and payment posting
• Bilingual (English/Spanish) is a plus

Work Environment:

• Fast-paced primary care office setting
• Requires sitting, standing, and frequent interaction with patients and staff