Sales Coordinator

Overview Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition, with a focus on data-bearing devices from the client to the cloud. Sprout is headquartered in Charlotte, NC, with additional operations near Sacramento, Dallas, and Boston, and provides IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions. Since our founding as an electronic waste startup in a Duke University dorm room in 2014, we have grown at an average rate of more than 66% per year. By adhering to our three values (One Sprout, Deliver Excellence, and Integrity Matters), we move at #SproutSpeed to become the emerging leader in our industry. We are execution-obsessed, compliance-driven, and always improving through Lean and 5S. Learn more at Velerity Compute builds and sells certified-refurbished GPU and high-end server systems, including A100, H100, H200 and B200 class platforms, configured to each customer’s workload. Velerity is powered by Sprout, a global IT asset disposition provider for hyperscaler and enterprise clients, headquartered in Garland, TX with operations near Sacramento, and Charlotte. Velerity is a young, fast-growing business. This role is a chance to help build its operating backbone from the start. Responsibilities Customer Success & Onboarding Primary contact: Serve as the day-to-day point of contact for Velerity customers and keep each relationship moving. Onboarding: Onboard new accounts and collect buyer documentation, including compliance and end-user verification forms. Customer calls: Join or lead customer calls to support a deal or resolve an issue. Records: Keep every account’s contacts, documents and activity current in HubSpot. Order Management PO to delivery: Own each order through its full cycle. Confirm logistics, contacts and warehouse instructions are accurate. Order tracking: Log and update every order on the Velerity order tracker in monday.com. Freight & pickup: Coordinate pickup or freight with the warehouse and Operations. Hardware reports: Coordinate the Velerity hardware diagnostic reports that go to customers with each shipment. Hands-On Velerity Support (Garland) On the floor: Work alongside the warehouse and build team on every Velerity order. Verification: Confirm serials, configurations and pack-out against the order before anything ships. Serial capture: Make sure serials are captured in Business Central so orders are not held at pickup. Pickups & visits: Stage orders and support customer pickups, inspections and site visits. Issue response: Be the first person on-site to investigate shortages, damage or configuration questions. Sales Operations in Business Central Pricing: Price inventory and orders in Business Central once given direction from Sales. Line approval: Approve line-item pricing and quantities with precision. Offer lists: Build, format and update offer lists based on inventory and location. Invoicing: Create and send invoices promptly, often within hours of a sale or bid finalization. Inventory Partner with Operations to ship finished goods inventory efficiently. Assist in reconciling and valuing inventory at WOOD facility and support aging inventory analyses. Identify and implement process improvements that reduce order delays and claims. RMA, Claims & Credits Investigate return claims and initiate RMAs for Velerity customers. Work with Finance and Logistics to process credit memos and keep Business Central records correct. Manage return s with Logistics with Operations. Bid Support Generate and compile bid lists for Sales to bring to market. Occasional weekend timing is appreciated. Maintain bid data in SharePoint for auditability and tracking. Finance & Reconciliation Monitor incoming wires and prepayments, and update Business Central records. Partner with Accounting to reconcile accounts, distribute buyer invoices and follow up on payments. Cross-Functional Collaboration Act as the liaison across Sales, Finance, Operations, Compliance and Customer Success so issues are resolved quickly. CCAT assessment Qualifications Bachelor’s degree from a 4-year accredited institution. 1 to 3 years in a sales coordinator, sales operations, customer success or order management role. Strong Excel skills, including pivot tables, INDEX-MATCH and conditional formatting. Experience with Microsoft Dynamics 365 Business Central, or the ability to learn an ERP quickly. Comfort owning customer communication directly, in writing and on calls. Able to work on-site full-time at the Wood facility in Garland, TX. Comfortable working hands-on in a warehouse and hardware build environment. A disciplined, detail-oriented mindset with a strong sense of ownership and urgency. A flexible, entrepreneurial approach and willingness to jump in, including occasional evening or weekend tasks EEO – Equal Employment Opportunity Sprout is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other protected status. #J-18808-Ljbffr