Commercial Service Technician II

We are the premier integrator, redefining client experiences through leading‑edge technology, unrivaled service, and passionate people. We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Position Summary: Commercial Service Technician As a Service Technician II, you independently manage on‑site service calls, installations, and technical support for AVDG clients' audiovisual systems. You demonstrate strong troubleshooting abilities across multiple AV platforms, lead installation projects, and serve as a technical resource for LevelI technicians. This role requires proven field experience, the ability to diagnose and resolve complex technical issues with minimal supervision, and excellent client‑relationship skills to represent AVDG professionally on‑site. Responsibilities Independently diagnose and resolve complex audiovisual system issues on‑site, including conference rooms, boardrooms, classrooms, training facilities, and collaboration spaces Lead installation projects, including equipment mounting, cable termination, rack building, system integration, and commissioning of AV systems Perform advanced troubleshooting of Crestron, Q‑SYS, Extron, and other control systems, identifying issues in programming, configuration, and hardware Upload, download, and make minor modifications to control system programs to resolve client issues and optimize system performance Conduct comprehensive preventative maintenance visits, performing system health checks, updates, and proactive repairs Provide detailed end‑user training to clients on operation and best practices for their AV systems Mentor and provide technical guidance to Service TechnicianI staff, reviewing their work and supporting their skill development Create detailed service reports documenting work performed, parts used, system configurations, and recommendations for system improvements About AVDG Founded in 1996, Audio Visual Design Group (AVDG) is a leading design‑build firm specializing in next‑generation AV design & integration, revolutionizing smart homes, smart enterprises, and smart venues for clients across the United States. Experience Required High school diploma or GED required; technical certification or Associate's degree strongly preferred. 3-5 years of experience in the AV integration industry with proven field service and installation expertise. Strong working knowledge of Crestron, Q‑SYS, Extron, or similar control systems with ability to troubleshoot programming and configuration issues. Proficiency with AV test equipment including signal generators, multimeters, cable testers, and diagnostic tools. Excellent customer service and communication skills with ability to interact professionally with all levels of client organizations. Self‑directed with strong problem‑solving skills and ability to work independently with minimal supervision. Flexibility to work evenings, weekends, and participate in after‑hours on‑call rotation as needed. Travel Requirements Travel is required to client sites when necessary and conferences/training events as applicable Travel time compensated under a governing policy; more details available upon request Valid Driver's License with no criminal record required Valid passport preferred for potential international travel Pay Rate $35–$45/hr depending on background and experience. Benefits Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Equal Opportunity Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements. Reasonable Accommodation If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to View email address on click.appcast.io . #J-18808-Ljbffr