Pharmacy Concierge Support Technician

Pharmacy Technician

The Pharmacy Technician will provide direct support to The PBM Services Pharmacy Concierge team by coordinating and facilitating alternative channel pharmacy sourcing for patients and members. This role plays a key part in ensuring patients gain timely and cost-effective access to medications through non-traditional pharmacy channels including international mail-order, Manufacturer patient assistance programs, foundations, or other direct-distribution networks.

This position requires a detail-oriented, proactive individual with strong communication skills and a working knowledge of pharmacy operations and benefits.

This is remote from 11am-7pm

Job Duties and Responsibilities:

• Serve as a liaison between patients, providers, pharmacies, and internal PBM teams to coordinate alternative sourcing solutions.
• Identify and verify appropriate sourcing channels for non-covered, high-cost, or limited-distribution medications.
• Support the Pharmacy Concierge team in preparing cost comparisons, savings estimates, reports, and invoices.
• Track and document sourcing outcomes, patient preferences, and turnaround times in the case management system.
• Maintain up-to-date knowledge of trusted alternative pharmacy vendors, pricing structures, and service offerings.
• Follow up with pharmacies and providers to ensure prescriptions are filled correctly and timely.
• Help troubleshoot access barriers and assist members in navigating the sourcing and delivery process.
• Uphold pharmacy compliance standards and confidentiality requirements (e.g., HIPAA)
• Contribute to the refinement of workflows and identify opportunities to improve patient experience and service efficiency.
• Represent the department at meetings, committees, and events as requested.
• Maintain positive attitude and a helpful approach to customers and clients.
• All other duties as assigned.

Skills and Abilities:

• Two plus years of experience in a pharmacy technician or care coordination role (retail, mail order, specialty, or PBM).
• Familiarity with pharmacy benefit structures, prior authorization processes, and third-party billing.
• Strong customer service, organizational, and written/verbal communication skills.
• Comfort working with digital tools including EHR, Rx platforms, Excel, and CRM software.
• Ability to work independently and manage multiple patient cases with urgency and empathy.
• Independent worker, good interpersonal skills, excellent verbal and written communications skills, works efficiently to meet deadlines.
• Ability to prioritize, problem solve, and multitask. Performs tasks accurately. Responds timely to key stakeholders.
• Ability to maintain strict confidentiality.

Education: Associate or Bachelor's degree.

Experience and Training:

• 2 plus years' Experience as a Pharmacy Technician, LPN, or Position Title (in lieu of education) (Required).
• PBM or specialty pharmacy experience (Required)
• Experience assisting patients with accessing financial, community and/or pharmaceutical resources for specialty drugs. (Preferred).
• Experience working with underserved individuals and/or communities in a healthcare capacity. (Preferred).

Why Join Us? This is an opportunity to help transform access to affordable medications for patients across the country by playing a hands-on role in an innovative, service-oriented PBM model. You'll be part of a growing team that values honesty, excellence, accountability, respect, and teamwork.