Tier 2 Support Engineer

As a full-time remote Tier 2 Support Engineer, the successful candidate will troubleshoot, diagnose, and triage escalated issues while ensuring an excellent customer experience and collaborating with cross-functional teams. Key responsibilities Triage and troubleshoot issues escalated to the Tier 2 Support Team Collaborate with Product, Design, and Engineering teams to resolve technical issues Automate and simplify support processes to enhance efficiency Required qualifications Minimum 2 years of experience as a Support Engineer at a SaaS company Familiarity with C#, .NET, and SQL Server Aptitude for navigating and troubleshooting in Visual Studio Strong critical thinking and troubleshooting skills Customer support experience Virtual Vocations Inc