Branch Manager

Branch Manager

Internal Classification: NBU4 (FLSA Non-exempt)

Location: Lake Community Branch (565 Market Ave., SW, Uniontown, OH 44685)

Hours: Full-time (40 hours/week)

Target Salary Range: $60,820-$76,100/year, commensurate with education and experience

Stark Library is seeking a Branch Manager for our Lake Community Branch facility, sharing a campus with the Lake Middle & High Schools and the local YMCA. One of Stark Library's busier locations, Lake Community Branch offers a recently renovated interior with study rooms and a meeting room, along with a 24/7 lobby with a holds locker. The branch also offers the traditional library amenities such as a broad collection of materials and access to computers, printing, and faxing.

The Branch Manager's primary responsibility will be leading their staff to provide exceptional customer service to our patrons and uphold our mission and values - respect, inclusion, stewardship, and progress. The ideal candidate will bring experience demonstrating strong people management skills throughout their career, along with an understanding of how public libraries operate.

This position offers a community-minded and inclusive work environment, competitive compensation based on relevant experience, and a generous benefits package that includes such things as an accrual based vacation and sick time program, floating holidays, and closed holidays (10 days/year) as well as medical, dental, vision, and life insurance, mandatory participation in the Ohio Public Employers Retirement System (OPERS), and a host of other voluntary benefit options.

Job Summary

The Branch Manager oversees the programs, collections, services and operations of a branch or branches. Represents the community's interests and needs during central planning. Ensures consistent branch implementation of initiatives, policies, and procedures to advance the mission of the Library. Supervises a staff of individual contributors.

Essential Functions

Branch Operations

• Cultivates a welcoming environment and efficient operation for patrons; supports staff in resolution of patron issues and concerns
• Develops and communicates goals, plans, and procedures for the branch
• Implements system-wide circulation policies, procedures, and workflows
• Guides staff in coordination with Collection Development department to manage and promote the branch's collection
• Manages branch budgets and resources
• Monitors safety and security of facility and equipment
• Collaborates with fellow tenants of shared facilities to leverage space and resources for mutual benefit
• Fosters community engagement by seeking and developing local partnerships to better understand and address community needs
• Schedules services and programs
• Guides staff in planning, delivering, and evaluating outreach activities and programming
• Monitors key performance indicators to evaluate effectiveness of services and offerings; submits assessment and action plans according to set schedule

Staff Supervision

• Interviews, selects, onboards, instructs, cross-trains, and supervises department staff
• Sets performance measures, provides regular feedback, and holds staff accountable
• Interprets, explains, and upholds adherence to organizational policies, processes, and standard operating procedures
• Delegates and monitors special projects
• Ensures staffing levels support operating hours and functional needs of the Library

Other Functions

• Contributes to or is responsible for system-wide project(s) and functions related to Public Service
• May serve as Branch's Passport Program Manager, as a Passport Agent and/or as a Notary Public
• Engages in professional development to maintain skills and knowledge of emerging ideas and practices
• Other duties as assigned

Qualifications

Education and Experience

• Bachelor's Degree. Master's degree in Library Science a plus.
• Minimum 3 years' supervisory experience
• Minimum 5 years' working in libraries
• Experience providing direct customer service to the public preferred
• Experience working in a union environment is preferred

Core Competencies

Collaborates, Communicates Effectively, Customer Focus, Interpersonal Skills, Situational Adaptability - Builds Effective Teams, Decision Quality, Directs Work, Ensures Accountability, Manages Conflict

Knowledge, Skills, Abilities

• Strong problem analysis and resolution skills
• Time management skills with a proven ability to prioritize and meet deadlines
• Applied knowledge of the principles and practices of public library operations; library materials selection, organization, and access
• Knowledge of professional library theories, issues, and trends as well as familiarity with library professional publications and the literature of librarianship and American Library Association (ALA) professional ethics a plus
• Proficiency with an Integrated Library System (ILS)
• Intermediate proficiency in Microsoft Excel, Word

Working Conditions and Physical Requirements

• This job operates in a professional environment with exposure to central climate control, overhead lighting, and low-to-moderate noise levels.
• While performing the duties of this job, the employees regularly interacting with the public. The employee is required to speak and hear, sit for extended periods of time, stand, walk, bend, stoop, use hands and fingers to perform repetitive motions, climb ladders to reach high shelves, squat reach low shelves, reach for materials at various angles and locations, and to lift, push, or pull objects weighing up to 25 pounds. It requires the ability to use standard office equipment including computers.
• Some travel by personal automobile for off-site meetings in various settings may occur. Occasional overnight travel may be required.
• Working hours vary based on community service event schedules and when the Library is open to the public. May include evenings and weekends.

The intent of this description is to provide a representative summary of the essential duties and responsibilities of an individual working in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.