Care Coordinator (REACH)

Position Summary:  Care Coordinators are responsible for providing intensive, individualized care coordination to support individuals—children, adolescents, youth, and adults—through their recovery and wellness journey. They work directly with individuals, families, service providers, and multidisciplinary teams to develop and implement personalized recovery plans tailored to each person’s unique needs.

• Build trusting and respectful relationships with individuals, meeting them where they are emotionally and physically.

• Utilize a trauma informed approach when coordinating supports and services.

• Collaborate with individuals, their natural supports, community resources, and the recovery team to develop, implement, and regularly update individualized recovery treatment plans.

• Serve as a liaison with service providers, including therapists, healthcare professionals, and case managers, to ensure coordinated care and quality service delivery. Care Coordinator are responsible completing and sending referrals for services.

• Monitor progress towards individuals self-identified goals, provide supportive coaching, psychosocial rehabilitation, and symptom management.

• Maintain regular communication with individuals through in-person visits, phone calls, and follow-ups.

• Ensure individuals have access to transportation to program-related appointments.

• Advocate for timely and appropriate supports while empowering individuals to build on their strengths.

• Respond empathetically and professionally to crises and setbacks.

• Document all interactions and update accurately, in compliance with agency and regulatory standards.

• Complete all county and agency-required trainings.

Required Qualifications

• Bachelor’s degree in social work or a related field

• 1 year experience working with individuals with mental health, substance use, and/or co-occurring needs preferred.

• Meet all WCS and contractor requirements for criminal and caregiver background checks, driver’s record, and drug screen.

• Valid driver's license, automobile, and sufficient insurance to meet agency requirements.

Preferred Qualifications

• Master’s degree in social work or related field

• Bilingual abilities

• Experience working with Milwaukee County Behavioral Health Services

Knowledge, Skills and Abilities

• Strong understanding of mental health, substance use, and/or co-occurring needs, with the ability to communicate clearly and support individuals in crisis.

• Skilled in assessment, interviewing, and applying recovery and harm reduction models.

• Passion for mental health advocacy and person-centered care.

• Strong verbal and written communication skills; able to effectively interact with diverse populations, supervisors, colleagues, and community partners.

• Works effectively both independently and as a team member; promotes a respectful and collaborative work environment.

• Excellent organization, time management, and multitasking abilities. Able to meet deadlines, manage multiple projects and adapt to changing priorities.

• Solution-oriented with strong critical thinking skills.

• Proficient in Microsoft 365, email, and internet usage.

• Skilled in documentation, electronic health records, and maintaining accurate and timely records.

• Demonstrate commitment to the agency’s mission and values.

• Conduct self ethically and professionally in all interactions. Maintain respectful, collaborative relationships with staff, individuals served, and external partners.

• Adhere to agency Code of Conduct, Core Values, and all relevant policies and procedures and

• funding source requirements.

• Demonstrate cultural sensitivity and awareness of ethnic, gender, and disability-related issues.

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PHYSICAL DEMANDS:

Position is mobile with time spent in the community, including transporting consumers, home visits, and attending meetings. Driving throughout Milwaukee County. Able to navigate stairs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Work is performed in an office and community environment, including people’s homes and various community-based locations. Hours average 40 hours per week. Travel is required. A flexible work schedule is required to meet the needs of staff and the people being served.

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