IT Help Desk Associate

IT Help Desk Associate CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm’s technology needs, serving over 2,000 employees under the guidance of senior team members. This role is designed to develop technical proficiency through the execution of established procedures and hands‑on experience with enterprise IT infrastructure. The Associate will support day‑to‑day operations by responding to user requests, assisting with hardware deployment, and maintaining accurate and up‑to‑date documentation of technology assets and support activities. Responsibilities Provide support to end users on a variety of issues Respond to, identify, research, and resolve telephone calls, email, and personnel requests for technical support; first‑call resolution Audio‑Visual support for large group meetings that include web conferencing and video streaming Hardware, software, printers, laptops, desktops, tablets, mobile devices, and remote access support Windows 10 and Windows 11, DHCP, DNS, Active Directory management Work on special projects delegated by IT Manager and Team Leaders Be on‑call in rotation for off‑hours support as required Other duties as assigned Minimum Qualifications Must possess at least one year of relevant experience Associate degree in a related area or equivalent technical training/experience required Professional experience with current Windows operating systems required Desired Qualifications / Skills CompTIA A+ or equivalent is an asset Professional experience with Microsoft Office 365 (SharePoint, Dynamics 365, Teams) Experience with Apple OS, Android and hardware preferred Experience with VoIP and mobile technologies preferred Demonstrated knowledge of Federal and State employment law; experience with self‑insured benefits plans is a plus Ability to handle highly confidential information with integrity Strong proficiency in Microsoft Office (PowerPoint, Excel, Word) and payroll and accounting systems Ability to manage a high demand workload and pace Ability to lift up to 35 pounds, including file boxes, computers, and printers Benefits Our Employee Benefits Package demonstrates how much we value our team. Some benefits include: Company discretionary bonus Health, dental, and vision coverage; employer 401(k) plan with company matching, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms Company‑paid benefits such as life insurance, short‑term disability, and long‑term disability, subject to applicable waiting periods Paid time off (PTO) or paid sick leave (PSL) Work Location 4208 Six Forks Rd #1700 | Raleigh, NC 27609 Due to the nature of the role, this is not a remote or work‑from‑home position. What it’s like at CAPTRUST Our colleagues tend to stay with CAPTRUST for years. It’s a great culture to work and grow; an environment where everyone motivates each other with high standards. At CAPTRUST, you can expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth. Building a World‑class Organization We prioritize hiring those committed to service, interested in other people, and passionate about continuous improvement. If you’re ready to make your mark, we want to talk to you. Desired Characteristics Build successful, collaborative, and trusting relationships Consistently create accurate, concise, respectful, and easy‑to‑understand verbal and written communications conveying complex information Strong sense of urgency about getting work done and solving problems to benefit clients and colleagues, even when faced with challenges Desire to give back to communities and enrich the lives of others Other‑centered mindset Integrity through maintaining objectivity EEO/Diversity Statement At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where all colleagues feel authentically seen, respected, and supported. We maintain a work environment free of harassment, discrimination, or retaliation for any status protected by federal, state, or local laws. This position will remain open until filled. #J-18808-Ljbffr CAPTRUST