Program Manager

Program ManagerMajority Women Employee-Owned. Empowered by Everyone to Transform Lives.Are you passionate about making a difference in the lives of others? Do you enjoy guiding and supporting individuals in a therapeutic, team-based environment? Genesee Lake School, a MyPath Company, provides residential, educational, and community-based services for children and young adults with emotional, behavioral, and developmental challenges. Our mission is to promote growth, independence, and a high quality of life for the individuals we serve.Job Summary:We are currently seeking a dedicated and experienced Program Manager to oversee day-to-day operations and lead a team of Direct Support Professionals and an Assistant Program Manager at one of our residential sites. This key leadership role ensures quality care and support for students by coordinating staff, collaborating with interdisciplinary teams, and actively engaging with students in school, home, and community settings. Ideal candidates will be hands-on leaders who thrive in dynamic environments and have a passion for team development, therapeutic support, and making a meaningful impact.Key Responsibilities:Team Leadership & Staff SupervisionSupervise and mentor DSPs and Assistant Program Manager through coaching, modeling, and performance feedbackFacilitate team meetings and conduct regular 1:1 check-ins with staffParticipate in hiring, onboarding, training, and performance evaluation processesCoordinate staff schedules to ensure adequate coverage and adherence to staffing ratiosStudent Support & Treatment ImplementationProvide direct support to students across home, school, and community settingsTeach and model daily living, self-care, social, and coping skillsSupport and implement individualized treatment plans (ITPs) and behavior plans in collaboration with interdisciplinary teamsParticipate in school classrooms and assist with educational goals and behavior managementProgram Operations & CoordinationOversee daily routines, activity schedules, and special eventsMonitor and manage program supplies, budget tracking, and expense reportingEnsure documentation accuracy including communication logs, incident reports, data collection, and treatment progressAssist with medication reviews and report behavioral observationsCommunication & ComplianceMaintain open communication with internal teams, including teachers, therapists, and leadershipEnsure a safe, clean, and supportive environment for students and staffAdhere to all safety protocols, regulatory guidelines, and company policiesPromote a respectful, team-focused culture centered on student growth and staff successScheduleFull-time, primarily 1st or 2nd shift with flexibility to meet program needsIncludes rotating weekends, holidays, and on-call dutiesMust be responsive to coverage needs and emergenciesComprehensive Employee Benefits PackageAt Genesee Lake School, a MyPath Company, we are committed to supporting our employees' well-being, financial security, and professional growth. Our benefits package includes:Financial & Retirement Benefits401(k) Retirement Plan with MyPath Financial Wellness ResourcesEmployee Stock Ownership Plan (ESOP)On-demand Access to Earned WagesStudent Loan Pay Down AssistanceTuition ReimbursementHealth & WellnessMedical, Prescription, Dental, and Vision PlansFlexible Spending Accounts (FSA)Life & Disability InsuranceVoluntary Life Insurance OptionsAccident, Critical Illness, and Hospital Indemnity InsuranceMy Voyage Wellness ProgramWork-Life Balance & Additional PerksPaid Time Off (PTO) AccrualEmployee Assistance Program (EAP)Childcare Search AssistanceEmployee Discount Program via PerkSpotPet Insurance DiscountWe value our employees and are dedicated to providing meaningful benefits that enhance our owners' lives.Qualifications:Education & Experience:High school diploma or GED required; bachelor's degree in social or behavioral science preferredAt least 3 year of experience in a residential or behavioral setting, with at least 1 year of supervisory experience requiredPrevious supervisory experience strongly preferredRequired Skills & Attributes:Strong leadership and team collaboration skills.Ability to maintain a calm and effective demeanor in emergency and stressful situations.Capable of managing competing priorities and making decisions independently.Strong communication skills, both written and verbal.Ability to work independently and as part of a team to deliver high-quality care.Ability to effectively implement approved physical intervention techniques.Additional Requirements:Must be at least 21 years old.Must possess a valid Driver's License and have an acceptable driving record.Willingness to work with residents in a variety of settings, including community outingsAbility to meet physical requirements, including lifting, mobility, and active supervisionAdditional InformationMyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.Our CultureAt MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:PassionAccountabilityTeamworkOpennessContinuous Learning and InnovationAs an employee owner, you can expect transparency, respect and appreciation. You'll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.