Customer Account Specialist

About Us:
Drake is a high-tech manufacturing company based in Cypress, TX. We proudly serve leading customers in aircraft, space, energy, semiconductor, defense, and medical, among countless others. We work together in a collaborative, supportive manner. Our employees are valued, empowered, and provided with hands-on training. As a growing company, we have ongoing opportunities for career development and professional growth. At Drake, customers are our focus, and we build success together.

Position Summary:
We are seeking a smart and personable individual to be trained as a Customer Account Specialist to support accurate and efficient management of customer accounts and orders. This role is responsible for reviewing customer requirements, managing orders in our ERP system (SAP Business One), and maintaining clear, proactive communication with business-to-business customers. This position requires strong attention to detail, sound judgment, and a high level of integrity. The ideal candidate is dependable and conscientious, takes ownership of their work, and contributes to a team-focused environment. Salaried position with competitive compensation based on qualifications and experience.


Key Responsibilities:

• Review customer contracts and orders thoroughly to ensure requirements can be met; resolve discrepancies as needed.
• Manage orders in SAP Business One, including entry, tracking, and communication of status to customers.
• Prepare and send accurate quotations and order confirmations, ensuring alignment with pricing, availability, and lead times.
• Serve as a primary point of contact for assigned customer accounts, maintaining documentation, account profiles, and proactive communication.
• Identify and support workflow or process improvements related to contract and order management to enhance accuracy, efficiency, and customer satisfaction.
• Collaborate with internal teams to address issues and ensure smooth order fulfillment.
• Deliver a 5-star customer experience in all interactions.

Qualifications & Requirements:

• High attention to detail and accuracy
• Honest, efficient, and trustworthy with a high level of personal accountability
• Highly dependable, self-starter with a strong work ethic
• Conscientious and organized, with the ability to manage multiple priorities
• Bachelor's degree in any field considered. Minimum 3.0 GPA. Recent graduates encouraged to apply
• Strong customer service mindset with excellent communication skills, both written and oral.
• Organized and able to manage multiple priorities simultaneously.
• Creativity with strong problem-solving skills is valued.
• Proficiency in MS Office. Experience with ERP systems a plus.
• Works well in a culture of honesty, teamwork, and high integrity.

Work Environment / Schedule: (as applicable):
Office-based role in a first-class, professional environment. Work schedule is Monday-Friday, 8:30 am - 5:30 pm, with flexibility as required for peak periods.

Drake Plastics maintains a drug-free workplace. All candidates receiving a conditional offer of employment are required to successfully complete a pre-employment drug screening.