Onsite Patient Support Specialist

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.


Job Summary


The Patient Support Billing Specialist serves as the primary point of contact for patient billing inquiries. This role is responsible for managing a high-volume billing phone line, responding to patient communications via phone, billing email inbox, and the patient portal, and proactively resolving patient account issues related to payments and insurance information. The ideal candidate demonstrates strong communication skills, accuracy, and a patient-centered approach to billing support. Team members will participate in workshops and project days to support continuous improvement initiatives.


Duties and Responsibilities

• Serve as the primary support for a high-volume inbound billing phone line, managing approximately 80 patient calls per day
• Respond to patient billing inquiries via phone, billing email inbox, and patient portal
• Attempt live patient contact when possible and return voicemails, emails, and portal messages within 24 business hours
• Contact patients regarding declined card-on-file payments and assist with resolution
• Obtain or correct insurance information as needed
• Educate patients on billing statements, balances, payment options, and insurance coverage at a high level
• Accurately document all patient interactions, actions taken, and account updates in the billing system
• Escalate complex or sensitive billing issues to appropriate internal teams
• Maintain compliance with HIPAA and organizational policies
• Provide technical support to internal stakeholders through the Billing Help Desk
• Participate in departmental workshops and project initiatives

Service Standards & Performance Expectations

• Meet established response-time standards across all communication channels
• Maintain a 98% accuracy rate in call quality, documentation, and account work
• Deliver clear, professional, and patient-centered communication
• Demonstrate consistent follow-up and resolution of patient billing concerns
• Performance may be evaluated through audits and quality assurance reviews

Qualifications

• 1-2 years of experience in medical billing, patient accounts, or healthcare customer service required
• Working knowledge of insurance terminology, payment posting, and patient billing workflows
• Strong verbal and written communication skills
• Ability to explain billing and insurance concepts clearly to patients
• Strong customer service and de-escalation skills
• High attention to detail and accuracy
• Ability to manage multiple communication channels simultaneously
• Proficiency with billing systems and standard office software

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language


Medix is committed to compliance with all applicable laws and regulations regarding the handling and processing of job orders and the coding of each job title accordingly.


* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:


With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.


* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.