Technical Consultant-Resident V

Job Title

Point of reference for HCP and HCI development practices and API assistance

Data Centre and workplace access qualification and registration

System access request and preparation

Process and procedure integration

Reporting, Monitoring, Alerting and Billing Tooling preparation and testing

Email archiving configuration

Security assessment

Integration of infrastructure logs to Banking security platform

Capacity Plan creation and management

Availability Plan creation and management

HCI – workflow creation and management, index creation and management

HCP – tenant creation and management, namespace creation and management

UCP, Client, Brocade Ethernet switch and HCP Infrastructure understanding

Infrastructure asset (Hardware and Software) inventory and CMDB creation

Implementation of Supplier best practice storage management (device and user management)

Participation on Banking Change Control Board as storage advisors

Technical escalation point in relation to delivery of the Services

Continual Service Improvement Plan creation and management

Scheduler interface and data replication preparation

Documentation Management throughout the term. The documentation includes:

• Processes and procedures pertinent to Service Management (Process Run Books)
• Design documents
• Scripts
• Infrastructure configurations
• Change management documents
• Provisioning requests
• Incident and problem reports
• Regular reports and meeting notes. (Including Service Improvement Plans)

Infrastructure audits, configuration and data path compatibility checks