Hotel Front Desk Clerk

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation:

$14 hourly

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

Let me tell you what makes Five Rivers so special and unique. Our purpose is to provide a refreshing and engaging environment that builds long-lasting, valuable relationships with employees, guests, owners, shareholders, and everyone with whom we do business. Supporting our purpose and guiding our actions each and every day are our five Core Values:

• PEOPLE: People are the heart of everything we do. Make coming to work the best part of their day.
• PASSION: Approach each workday with a sense of ownership and personal pride. Always do "whatever it takes."
• INTEGRITY: Always do the right thing, even when no one is watching. Be honest, open, and candid.
• EXCELLENCE: Do ordinary things extraordinarily well. Good is not good enough; strive for the best in all you do.
• UNIQUE: Five Rivers Hospitality is a family-oriented business, and we’re not afraid to be different.