Inside Sales Representative and Customer Service Representative

Job Description

Job Description

Inside Sales and Customer Service Representative

About Us

At Mr. Handyman, we're a team of licensed general contractors serving homeowners with high-quality repair and remodeling services. We've built a reputation on reliability and craftsmanship, and we're just as intentional about the team we build internally — one where positive, dependable people can grow their careers long-term.

Position Overview

We're looking for a reliable, positive, self-motivated Inside Sales and Customer Service Representative who takes ownership of their work without needing to be micromanaged. You'll thrive here if you show up consistently, bring a solutions-first attitude to every conversation, and are genuinely excited to grow your skills over time. If you're a confident communicator who enjoys turning inquiries into booked appointments — and you're looking for a team that rewards initiative and consistency — we'd love to meet you.

Key Responsibilities

• Serve as the first point of contact for prospective and existing customers via phone, email, and online platforms.
• Build trust and rapport with customers by actively listening to their needs and recommending our services as the ideal solution.
• Convert incoming leads into booked jobs through effective communication, follow-up, and relationship-building.
• Accurately enter and update customer information and job details in ServiceTitan.
• Ensure all appointments, notes, and follow-ups are scheduled without missing any important details.
• Handle rescheduling, cancellations, and service-related questions with professionalism and empathy.
• Provide detailed explanations of our services, pricing, process, and availability to homeowners in a clear and friendly manner.
• Collaborate with technicians and management to ensure customer expectations are met and exceeded.
• Follow up on open estimates and unsold jobs to maximize revenue opportunities.
• Participate in team meetings, training sessions, and performance reviews to continuously improve skills and processes.

Required Qualifications

• Ability to work independently, take initiative, and follow through without constant supervision.
• 5+ years of inside sales experience in home services, contracting, or a similar field.
• Proficiency with ServiceTitan is required — including scheduling, CRM management, and dispatching workflows.
• Excellent phone and interpersonal skills, with the ability to connect with a wide range of homeowner personalities.
• Strong written communication and organizational skills.
• A proven track record of meeting or exceeding sales goals.
• Comfortable handling multiple tasks while maintaining attention to detail.

What We're Looking For

• Someone dependable who shows up on time, follows through, and can be counted on every day.
• A positive, can-do attitude — even when things get busy or challenging.
• A self-starter who takes initiative and looks for ways to improve, rather than waiting to be told.
• Someone genuinely interested in growing — in skills, in responsibility, and in their career with us.
• A team player who builds trust with customers and coworkers alike.

What We Offer

• Competitive base pay plus commission/bonus opportunities.
• Real training and mentorship to help you grow — we invest in people who want to invest in themselves.
• A stable, supportive, positive team environment where consistency and attitude are noticed and rewarded.
• Clear paths for advancement as we continue to grow.
• Working for a reputable, insured, fully licensed company that's been trusted in the community.

To Apply:
Send your resume and a short message explaining why you're the perfect fit for this role to View email address on ziprecruiter.com and please answer the pre-screening questions thoroughly.

Benefits:
Paid weekly
Paid 6 holidays
Bonus opportunities
Opportunity for long term growth

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!