Bartender - Ole Red Gatlinburg

Bartender Position

As a Bartender in our legendary music and entertainment venues, you'll keep the drinks flowing and the energy high. You'll mix cocktails, pour drinks, serve food, and deliver exceptional guest service. As the ideal candidate, you're fast, friendly, and focused, understanding that in a venue with this much musical history, every shift is about delivering unforgettable experiences!

• Greet guests with a smile and sincere welcome. Engage in friendly conversations to cultivate regular and repeat business.
• Follow recipes and established techniques to prepare and serve drinks. Accurately fulfill orders and assist guests.
• Demonstrate knowledge of menus and daily specials when taking orders and serving food. Respond to guest inquiries regarding the menu, beverage options, and entertainment. Suggestively sell to boost sales. Communicate allergy alerts.
• Set up, stock, and maintain work areas. Restock ice bins, beverages, kegs, plasticware etc. as needed.
• Proactively address guest needs. Respond to concerns and resolve issues with a professional, positive attitude. Comply with company issued steps of service.
• Communicate daily entertainment and upcoming events in venue.
• Ensure responsible alcohol service per local ordinance, alcohol awareness training, and company policies. Request proper ID per company policy.
• Adhere to cash handling policies and procedures, operate POS terminals accurately, handle payments securely, and reconcile financials at the end of the shift.
• Attend pre-shift meetings. Perform defined opening/running/closing duties.
• Maintain clean and orderly dining and service environments during and after service. Bus bar top as needed. Follow sanitation procedures required by health regulatory agencies in both public areas and back of house.
• Perform inventory, product rotation and date labeling to ensure fresh products are readily available for preparation.
• Comply with company issues steps of service. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
• Perform other duties as assigned.

Education

• High school diploma or equivalent required

Experience

• Previous bartending experience required. High-volume bar experience preferred
• POS and cash handling experience required

Knowledge, Skills and Abilities

• Effective interpersonal and verbal communication skills
• Demonstrated team player and self-starter
• Able to deal with intoxicated guests in a positive and safety-minded manner
• Able to work during peak times, including evenings, weekends and holidays, to support business needs

Licenses / Certifications

• State Alcohol Education Card required upon hire

Physical Requirements

Speak and hear to communicate with guests and use both near and distance vision for operating the POS system. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue. Regularly lift and carry up to 50 lbs., and occasionally sit, kneel, bend, and reach. Manual dexterity for tasks such as using a computer.

Working Conditions

Restaurant/bar/live music environments, subject to both kitchen and customer areas, with large crowds and elevated noise levels.