Medical Assistant (Float)

Medical Assistant FloatNovant Health–GoHealth Urgent CarePay Range: $19.00 – $24.25 per hourNovant Health, one of the nation's leading healthcare providers, and GoHealth Urgent Care, a consumer-centric, on-demand care company, have partnered to operate urgent care centers across North Carolina.At Novant Health–GoHealth Urgent Care, we put patients first by providing:An effortless and compassionate patient experienceA welcoming, team-oriented culture of careSeamless integration with leading health systems and the communities we serveWe invite you to be part of our growing team.We offer a competitive and comprehensive benefits package, including:Medical, Dental, and Vision insurance401(k) with employer matchEmployee Assistance Program (EAP) and wellness resources, with a strong emphasis on mental healthGenerous Paid Time Off (PTO)Monthly incentive pay based on performance metricsCareer growth and advancement opportunitiesThe Medical Assistant supports providers in delivering high-quality urgent care services. This role assists with patient intake, clinical procedures, front desk operations, and overall patient flow to ensure a safe, efficient, and positive experience for every patient.Register patients and collect required paperwork, insurance information, and eligibility verificationProcess co-pays and schedule appointmentsCoordinate referrals to specialists as directedPrepare patients for examination by confirming visit details, obtaining medical history, and documenting information in the medical recordMeasure and record vital signs, including blood pressure, temperature, pulse, height, and weightPerform point-of-care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providersDraw and prepare blood specimens for laboratory analysisPrepare and stock exam rooms; monitor supplies and inventoryMaintain accurate medical records, including scanning and documentationAnswer phones, manage correspondence, and maintain a welcoming reception areaConduct patient follow-up courtesy callsPerform opening and closing duties, including cash handling, end-of-day reconciliation, and securing the facilityPerform daily equipment checks, quality control, calibration, troubleshooting, and submit repair requests as neededAdhere to all clinical, safety, and organizational policiesPerform other duties as assignedHigh School Diploma or equivalent — RequiredGraduate of a Medical Assisting Program — PreferredMinimum of 1 year of Medical Assistant experience — RequiredFront desk or patient registration experience — PreferredBasic Life Support (BLS) — Required at time of hireMust be obtained through the American Red Cross (ARC) or American Heart Association (AHA)Medical Assistant Certification RequirementsFor candidates with less than three (3) years of Medical Assistant experience, one of the following certifications is required:CCMA – Certified Clinical Medical Assistant (NHA)CMA – Certified Medical Assistant (AAMA or CHP)RMA – Registered Medical Assistant (AMT, AAH, or ARMA)NCMA – National Certified Medical Assistant (NCCT)NRCMA – Nationally Registered Certified Medical Assistant (NAHP)Certification AlternativesExperience-Based PathwayCandidates may qualify in lieu of a certification by meeting both of the following:3+ years of Medical Assistant experience1+ year of experience in a Hospital, Emergency Department, or Urgent Care settingNote: Candidates hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment in a Medical Assistant role.Alternative Credentials (Accepted at Time of Hire)Graduate of an Accredited School of Nursing (LPN or RN)EMT or Paramedic (NREMT)Certified Nursing Assistant (CNA)CPOE (Computerized Provider Order Entry) certification — must be obtained within two (2) weeks of start dateProficiency in core Medical Assistant clinical dutiesStrong computer skills with efficient typing abilityWorking knowledge of Microsoft Word and ExcelStrong attention to detail and organizational skillsAbility to work independently and collaboratively in a team environmentExcellent written and verbal communication skillsDemonstrated commitment to fairness, respect, and cultural sensitivity in patient care