Sr. System Admin Tier 3- (Richard, Texas)

About the job Sr. System Admin Tier 3- (Richard, Texas) LEVEL: Senior REPORTS TO: IT Director

VACANCIES: 1

TRAVEL REQUIRED: Up to 20% of the time VISA SUPPORT: No visa sponsorships supported Location: REPORT TO A SPECIFIC LOCATION: Yes, they must report in person to a specific location COUNTRY: United States of America

STATE: TX

POSTAL CODE: 75080

SIGNING BONUS: No RELOCATION PACKAGE: None Must-Haves: Experience Working for an MSP (5+ years) Strong Microsoft Azure experience (5-7+ years) Strong Microsoft 365, Teams, SharePoint experience (5-7+ years) Strong Microsoft server and domain experience (5-7+ years) Nice-To-Haves: IT Certifications- Cisco CCNA, CCNP or ISC2 SSCP, CISSP Job Description: The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery. Support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and cloud-based solutions. Handling escalations and advanced support of service requests beyond the abilities of higher-tier Service Desk Technicians. Assisting project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and cloud-based solutions. Results of the Position & Key Accountabilities: Resolving service tickets quickly and permanently Customer Satisfaction: Keeping clients happy. Documentation: Developing & updating documentation of systems supported Leadership: Taking responsibility for mentoring and developing junior members. Possess and demonstrate a genuine desire to provide excellent customer service to clients. Demonstrate the ability to prioritize and focus on the task at hand. Demonstrate the ability to follow through on projects promptly. Establish the ability to take initiative independent of direct supervision. Ability to work in a team, communicate effectively, and manage confrontations/conflicts. Self-motivated with the ability to work in a fast-moving environment. Experience working for a Managed Service Provider Musts (Technical): Strong Microsoft 365, Teams, and SharePoint experience. Strong Microsoft server and domain experience. Networking experience. Diagnostic skills of technical issues. Service awareness of all organization's key IT services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide IT services. Typing skills to ensure quick and accurate entry of service request details. Wants: Relevant and current professional IT Certifications, such as: Microsoft Azure, 365, Security. Cisco CCNA, CCNP.

ISC2 SSCP, CISSP.

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