Client Success Coordinator

Please do'nt email, reachout, or call the founder. Also we are not taking in agencies or recruitment firms.

The VAM Group (VAM) is looking for a client success coordinator who can help manage communication across active accounts. This role is not a sales role and it is not a deep strategy role. The main responsibility is making sure clients feel supported, informed, and organized while our delivery team executes.

Responsibilities include:

Collecting updates from the internal team

Creating weekly client updates

Tracking blockers, asks, deadlines, and next steps

Joining client calls when needed

Following up with clients in a professional and friendly way

Keeping leadership informed when something needs escalation

Maintaining clean communication across Slack, email, Asana, and client-facing channels

The right person is warm, organized, responsive, emotionally steady, and good at making clients feel taken care of.

This person does not need to know every detail of paid media, CRM, creative, or automation, but they do need to know how to ask the right questions internally and communicate clearly externally.

Non negotionables:

Must Work USA Business Hours.

Has to be available for client meetings we have in series already.

Ideal traits:

Pleasant client presence

Strong follow-through

Good written communication

Calm under pressure

Detail-oriented

Comfortable working with operators, designers, media buyers, and technical teams

Able to protect leadership from unnecessary communication drag

This role exists to make sure clients never feel lost, ignored, or confused while VAM continues to execute.

Cool things to know which can help you in this role:

Paid Media Set Up

Social Media Account Set Up

How to report