Ground Team Leader

Job Description

Job Description

HealthNet Aeromedical Services, Inc. is a not-for-profit shared service of Cabell Huntington Hospital/Marshall Health Network, Charleston Area Medical Center/Vandalia Health, and WVU Medicine.

In 1986, a group of West Virginia healthcare leaders met and created a vision for a safe, high-quality, technologically advanced not-for-profit critical care transport system. From that vision, HealthNet Aeromedical Services was born.

From humble beginnings with two medical helicopters, HealthNet Aeromedical Services has grown into a nationally recognized industry leader. With ten aircraft flying from eight strategically located flight bases and 42 ambulances serving nine HealthTeam Critical Care Transport base locations across the state, the program is well-positioned to serve the entirety of Central Appalachia and beyond.

HealthNet Aeromedical Services can look back with pride on nearly 40 years of service and over 120,000 patients safely cared for.

Why HealthNet Aeromedical Services?

• Full academy training program

• AAMS Program of the Year 2019

• Top of the line equipment- Zoll X Series, Hamilton T1 ventilators, Sapphire IV infusion pumps, Video Laryngoscopy, Butterfly Ultrasound devices

• CAMTS accredited since 1995

• Only service in WV completing ECMO transports, isolette transports, finger thoracostomies, and having the ability to accept family members alongside our patients

• Nationally recognized Safety Department

• In-house Education Department providing clinicians who serve our patients with extensive and continuous training

• In-house Human Resources team providing support with an award-winning Employee Wellness Program and full complement of benefits for full time employees including premium-free options for Medical, Dental, Vision, Life Insurance & Accidental Death and Dismemberment coverage

Ground Team Leader

Position Reports To:

Director of Ground Operations

Position Interfaces To:

HealthNet Aeromedical Services Inc., leadership team, Medical Director, Chief Operating Officer

Position Overview:

The Ground Team Leader (GTL) is responsible for operational and business oversight of ground bases. The GTL coordinates activities of and supervises clinical personnel, assists the senior leadership team in implementation and enforcement of new and existing HealthNet Aeromedical Services policies and procedures, liaisons with ground services provider base leadership and may perform duties of an active

ground team member.

Environmental and Mechanical Considerations:

While performing clinical related duties, the Ground Team Leader delivers care under the stresses of transport, with frequent exposure to blood/body fluids, in sometimes hazardous conditions, near moving mechanical parts and within high noise environments. Training and resources are available to mitigate risk as appropriate, but the responsibility to utilize those devices falls to the individual.

Minimum Required Educational Level:

Completion of an accredited certificate or associate’s degree nursing, paramedic, or EMT training program

Preferred Educational Level:
Completion of an accredited bachelor’s or master’s degree program in nursing, business or related field

Required Previous Experience:

• Two years or more experience as a critical care transport nurse or critical care transport paramedic or EMT closely associated with a critical care transport program
• Proven history of exceptional communication and customer service skills

Preferred Previous Experience:

One or more years’ experience in a management/supervisory role

Required Certifications and/or Registrations:

• Active, Non-Restricted Registered Nursing and/or Paramedic License and/or EMT Certification in WV and other states as appropriate
• Driver's License in good standing and acceptable Motor Vehicle Record history as described within the company's Driver Acceptability standards
• WV Critical Care Transport Provider Certification (Paramedics, Registered Nurses only) provided the incumbent has three or more years' experience and is assigned to a base providing CCT services where the specific assignment requires the incumbent to work in a clinical capacity in addition to the administrative responsibilities of the position.
• Advanced Cardiac Life Support Provider Certification (Paramedics, Registered Nurses only)
• Pre-Hospital Trauma Life Support Provider Certification or International Trauma Life Support Provider Certification or Trauma Nurse Core Curriculum Certification (Registered Nurses only)
• Pediatric Advanced Life Support Certification (Paramedics, Registered Nurses only)
• Pediatric Emergencies for Pre-Hospital Professionals Certification or Emergency Nursing Pediatric Course (Registered Nurses only)
• Neonatal Resuscitation Program Certification (Paramedics, Registered Nurses only)
• Completion of WV EMT-Basic Recertification Program or Equivalent (Registered Nurses only)
• NIMS Training IS 100, 200, 700, 800 and Hazardous Materials

Post-Hire Certifications and/or Registrations:

• Satisfactory Completion of HealthNet Aeromedical Services Initial Ground Team Member Orientation Program
• If specific assignment requires the incumbent to work as a paramedic or nurse in a clinical capacity at a base conducting critical care level transport, the incumbent must achieve transport certification (as a paramedic or nurse, as appropriate) within two years of hire.

P hysical Demands:

• Ability to lift, push, pull and transfer patients of high weights with limited resources
• Ability to twist upper body while moving patients and/or equipment
• Ability to stand, walk, climb, balance, reach, stoop, bend, crawl and crouch for extended time periods
• Ability to adapt to rapidly changing and potentially extreme environmental conditions
• Ability to smell and identify odors
• Ability to use close, distant and peripheral vision, depth perception, and visual focus
• Ability to clearly hear and interpret voice, two-way radio and telephone communication
• Ability to successfully complete post-offer and recurrent physical examination including body weight
• Ability to successfully complete post-offer and recurrent physical agility test

Post-Hire/On-Going Personal Assessments:

• Ground Transport safety assessment
• Randomized motor vehicle operator report
• Randomized drug and alcohol usage testing
• Understanding of and response to market specific business challenges and successes
• Annual clinical competency evaluation

Position Specific Accountabilities:

• Maintains all requirements and fulfills all essential functions of a clinical ground team member.
• Serves as a role model for provision of customer focused critical care transport medicine.
• Recommends and implements change to improve efficiency and effectiveness of ground operations and overall program performance.
• Assigns, tracks and monitors responsibilities and projects to medical ground team members.
• In collaboration with Director of Education, assists in completion of new employee orientation.
• Functions as a resource for dissemination of information to subordinates.
• Assures proper use, maintenance, and repair of equipment and supplies; participates in the evaluation of new equipment/supplies; oversees inventory and supplies at base level.
• Oversees maintenance and organization of crew quarters; assures that assigned base(s) meets regulatory agency requirements, safety standards, and infection control policy.
• Provides duty schedule and assures proper ground team member coverage for all shifts at assigned base(s) (monthly schedule, ill call-in coverage, vacation coverage, approval of schedule changes).
• Receives feedback related to ground transport issues/concerns; resolves issues/concerns and/or refers to appropriate senior leader for resolution.
• As appropriate, participates in local EMS/hospital/advisory committees as HealthNet Aeromedical Services representative.
• If applicable at assigned base(s), administers customer ride-along observer program.
• Ensures ground team members receive appropriate clinical care and follow-up for work-related injuries and exposures utilizing occupational health provider; submits appropriate worker’s compensation documents to senior leadership and others as required.
• In collaboration with the Interview Committee, provides input for selection of subordinate staff members.
• In collaboration with the Directors of Ground Operations, prepares and completes initial and recurrent subordinate position performance evaluations.
• In collaboration with the Director of Ground Operations and Human Resources representatives, initiates initial disciplinary action for administrative and behavioral deficiencies; refers ongoing deficiencies requiring further disciplinary action to the Chief Operating Officer.
• In conjunction with the Director of Education, monitors ground team member compliance with licensure, certification, clinical requirements, OSHA training/testing and advanced procedure standards.
• In collaboration with the Director of Education, identifies and remediates deficiencies in subordinate clinical performance.
• In collaboration with the Directors of Ground Operations and Education, develops and revises operational and clinical standards.
• Assists with clinical documentation review and quality assurance and improvement data collection as assigned.
• Inspects, operates, and provides upkeep to mobile healthcare simulation vehicles.
• Performs other duties as assigned by members of the HealthTeam Critical Care Transport, LLC senior leadership team.

Performance Evaluation Schedule:

Annually, based on job family

We are an Equal Employment Opportunity Employer

Initially Approved: CB 02/2012

Revised: CB 10/2023