Luxury Sales & Client Experience Coordinator/Lead
Business of Home
Luxury Retail Sales And Client Experience Role
AnnSandra is a family-owned luxury tabletop, home dcor, and gifting destination in Bethesda, MD, known for our private showroom, highly personalized client service, and partnerships with the world's leading luxury brands. We're looking for someone warm, polished, and genuinely motivated by sales and relationship-building to work directly alongside the owners and be immersed in nearly every part of a luxury retail and service-based business. This is a sales and client experience role. You'll learn our brands, our clients, and our point of view, and over time take real ownership of client relationships and sales opportunities.
You will:
- Assist clients in the showroom, by phone, and over email, and follow up proactively with prospective and existing clients
- Learn our brands, collections, pricing, and the stories behind our products
- Build and maintain long-term client relationships, and help convert inquiries into sales
- Create gift, registry, and home-accessory recommendations; prepare mood boards, proposals, and presentations
- Assist with wedding registries and registry appointments
- Support corporate, real estate, hospitality, and interior-styling projects
- Spot opportunities to introduce clients to additional services or products
- Communicate with vendors on pricing, availability, lead times, special orders, and order follow-up
- Track outstanding client requests so nothing falls through the cracks, and coordinate with our operations team on accurate order fulfillment
- Help keep the showroom polished, organized, and welcoming
- Represent AnnSandra professionally at appointments and events
You'll start by learning our products, systems, clients, and standards. From there, we want you to manage client inquiries with increasing independence, develop your own client relationships, confidently lead appointments, and help grow showroom, registry, corporate, and project-based sales becoming a trusted, important contributor to AnnSandra's growth.
Business of HomeVacancy posted 2 days ago
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