Strategic Account Executive

JOB OBJECTIVE
Renewals are your runway. Expansion is your sport.

Every customer contract has a date on it. Your job is to make sure that date is a celebration not a surprise. As our Strategic Account Executive you own the renewal and expansion game across the Sportsdigita book: protecting ARR growing NRR and turning time to renew into lets do more. Youll do it with AI as your co-pilot using it to run a bigger book with more precision than seemed possible a couple of years ago and bringing DIGIDECKs AI to customers as one of your best growth plays.

WHAT YOULL DO

Run the renewal machine

• Own every renewal from the first early warning to the signed order form and the invoice handoff. Nothing slips nothing surprises.
• Master the auto-renewal clock: track notice windows send renewal notices early (like early early) generate order forms with updated pricing and hand Finance the right number every time.
• Set pricing with confidence and defend it with a smile from annual increases to multi-year deals and early renewals.
• Keep Salesforce so clean leadership can forecast off it without a single follow-up question.
• When a customer tries to cancel after the deadline partner with Finance and leadership to hold the line professionally with receipts.

Grow the footprint

• Drive NRR through upsells cross-sells and early renewal plays that pull growth forward.
• Be our chief AI evangelist in renewals. Position DIGIDECKs AI features (hello DIGI Present and DIGI Connect) so well that customers walk into their approval meetings already sold.
• Find the next department property or business unit that should be using DIGIDECK then go get them.
• Hit your numbers. Then hit them again next quarter.

Stop churn before it starts

• Team up with CSMs to catch at-risk accounts early using usage data and engagement signals and have a save plan ready long before the renewal window opens.
• Own the churn forecast for your book: red yellow commit and exactly how youre moving each one.
• Be the advisor customer leadership actually wants to hear from.

Work AI-first every day

• Use Claude and connected agents the way other people use email: prepping account briefs analyzing call transcripts building renewal paperwork and QBR decks reviewing pipeline and drafting follow-ups.
• Build AI workflows that make the renewal motion faster and sharper then share your best tricks with the team.
• Turn DIGIDECK buyer analytics and Salesforce data into executive briefs that show customers their own ROI in their own numbers.

Build relationships that last

• Know people at every level of your accounts from the daily users to the exec sponsor who signs.
• Run QBRs and EBRs that feel less like a status meeting and more like a strategy session.
• Build account growth plans that line up with what each customer is trying to win.

Tell the story with data

• Report on renewals expansion pipeline NRR GRR and churn risk with monthly and quarterly commit calls leadership can count on.
• Spot the patterns in pricing timing and account health that make us better at this every quarter.

Play well with the team

• Partner with CSMs on adoption Sales on handoffs and Finance on order forms invoicing and collections.
• Bring the customers voice back to Product and leadership to shape the roadmap and pricing.

WHO YOU ARE

• 10 years in strategic account management renewals or enterprise account management at a SaaS company. Youve seen some things.
• A track record of renewing saving and growing complex accounts with lots of stakeholders.
• Fluent in SaaS metrics: ARR NRR GRR churn. You dream in forecasts (a little).
• A sharp negotiator who knows her way around pricing contracts notice periods and the occasional tough conversation.
• Genuinely AI-fluent. You use AI to do the work not just talk about it. Bonus points if youve built your own workflows or agents.
• A Salesforce power user whos comfortable across Microsoft Office and G-Suite.
• Warm direct and the kind of person customers call first when they have a big decision to make.

Required Experience:

Senior IC