Customer Service Rep II

#LI-Skilled-01
Now Hiring: 1st Shift Mortgage Origination Customer Service Representative in Indianapolis, IN

Schedule: 7:30 AM - 6:30 PM

Job Summary:

We are seeking a dedicated Mortgage Origination Customer Service Representative to join our team in Indianapolis, IN. This role is responsible for supporting customers through service inquiries or problems and taking appropriate corrective actions. Duties include establishing company guides on servicing and repairs, maintaining logs, records, and files on repairs, and escalating more complex issues when necessary.

Responsibilities:

• Navigate multiple computer systems and applications and utilize search tools effectively.
• Exhibit excellent time management skills and dependability.
• Demonstrate strong written and verbal communication skills, including telephone etiquette.
• Maintain a keyboarding proficiency of at least 40 words per minute.
• Resolve routine problems and issues with some deviation from standard practice.
• Communicate with colleagues within the project/work area to obtain or provide information requiring explanation or interpretation.

Required Qualifications:

• High School diploma or General Educational Development (GED) certificate.
• Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer).
• Minimum of 1 year of contact center or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:

• FHA knowledge/background.
• Bilingual in English and Spanish - verbal and written.
• Contact Center experience (Omnichannel).

About Indianapolis, IN:

Indianapolis, the capital city of Indiana, is known for its vibrant culture, rich history, and diverse community. It offers a high quality of life with numerous recreational activities, a thriving arts scene, and a strong sense of community.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.


Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.


Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.


Candidate Privacy
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AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: