General Manager

General Manager

The General Manager is a hands-on leader responsible for the operations and overall performance of ND Packaging's Langhorne, PA facility. This role is actively engaged on the plant floor, working closely with stakeholders to ensure safe, efficient, and reliable operations. The GM will drive execution with uncompromising servant leadership, and direct involvement in problem-solving, workflow optimization, and team development with a strong focus on safety and compliance is critical, leading by example to promote a culture where safety and accountability are the top priorities.

This position is accountable for meeting production schedules, maintaining high quality standards, and achieving cost and efficiency targets while driving continuous improvement to enhance productivity and reduce waste in a start-up environment. The GM plays a key role in building an engaged workforce by coaching frontline leaders, reinforcing expectations, and promoting clear communication across all levels of the plant. The role requires a leader who can motivate teams, manage change effectively, and deliver results in a collaborative environment. The GM also partners with customers and internal stakeholders to ensure delivery commitments are met and service expectations are exceeded, balancing daily operational demands with continuous improvement to support long-term stability and growth.

ND Paper is a leading manufacturer of high-quality pulp, paper, and packaging products in the United States, generating over half a billion dollars in annual sales. As a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited – the largest containerboard producer in the world – ND Paper is part of a global network committed to excellence and innovation. With two integrated pulp and paper mills in Rumford, Maine and Biron, Wisconsin, a packaging plant in Sturtevant, Wisconsin, and two sheeting facilities in Langhorne, Pennsylvania and Fairmont, West Virginia, the ND Paper family produces nearly one million tons of products annually. Our 1,100 dedicated employees are the heart of our operations, and we are committed to fostering positive work environments where individuals can advance and thrive. At ND Paper, we are investing in our future, and that starts with our staff.

Key Responsibilities & Expected Results:

• Demonstrate safety as a core value and establish a safe work environment by actively leading the safe execution of work.
• Direct and oversee daily plant operations, ensuring efficient production, high product quality, and on-time delivery.
• Develop and implement strategies to optimize productivity, reduce costs, and improve operational performance.
• Manage plant P&L, including budgeting, forecasting, and cost control initiatives.
• Identify and implement cost-saving opportunities without compromising quality or customer service.
• Monitor key performance indicators (KPIs) and drive accountability for results.
• Partner with executive leadership to develop and execute long-term business strategies.
• Identify growth opportunities, process improvements, and market trends relevant to packaging operations.
• Lead capital investment planning and execution.
• Build, develop, and retain a high-performing leadership team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive employee engagement, training, and succession planning initiatives.
• Maintain strong relationships with key customers to ensure satisfaction and retention.
• Collaborate with sales and customer service teams to meet customer requirements.
• Manage vendor relationships to ensure quality supply and cost efficiency.
• Ensure compliance with all local, state, and federal regulations.
• Champion workplace safety initiatives and maintain a safe work environment.
• Oversee quality systems and ensure adherence to industry standards.

Key Performance Indicators (KPI's)

• On-time delivery
• Production throughput
• Overall equipment effectiveness
• Scrap and waste %
• Planned vs unplanned downtime
• Plant operating margin
• Total recordable incident rate

Qualifications and Skills

Education and Experience

• Bachelor's degree in business, engineering, or related preferred; or equivalent work experience
• At least 10 years of progressive leadership in manufacturing, direct experience in packaging and corrugate manufacturing required
• Excellent financial and business acumen with proven experience managing a full P&L
• Experience with lean manufacturing and continuous improvement methodologies
• High level management of capital projects and investments across multiple functions
• Proven servant leadership mindset while supporting multiple teams and operational excellence
• Ability to thrive in fast-paced and results-driven start up environment

Technical Skills

• Financial and operational analysis
• Process improvement techniques
• Extensive corrugated packaging knowledge
• Project management
• Plant safety and regulatory compliance
• Quality management systems
• Production planning and inventory control systems

Core Competencies

• Uncompromising commitment to safety first culture and operational excellence
• Accountability for individual and team results
• Complex problem solving/root cause analysis
• Rigorous process discipline and accountability
• Data and evidence-based decision making
• Diligent time management and task prioritization
• Servant leadership

Success Profile

• Consistently meets or exceeds KPI's
• Adaptability in uncertainty and nuance
• Proactive and collaborative problem solving
• Successfully balance continuous improvement and operational demands
• Diligent communication across internal and external stakeholders
• Entrepreneurial spirit to strive for excellence

Working Conditions

Onsite at a corrugated box plant

Attributes for Success

• Hard work – tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.
• Pursuit of Excellence – strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.
• Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.
• Sense of Urgency – drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.
• Entrepreneurial Spirit – act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.
• Adaptability – be fluid with ND Paper's continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly.
• Servant Leadership – set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship.

ND Paper Benefits

We offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance as well as voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family.
• Financial protection benefits, including life insurance, disability insurance, and business travel accident insurance.
• Tax advantaged accounts such as Healthcare and Dependent Care Flexible Spending Account (FSA).
• Paid holidays, personal days, and vacation days to support work-life balance.
• A 401K retirement plan with a company match and annual fixed contribution
• Wellness programs with incentives and an on-site clinic available at our Rumford and Biron location.

Enjoy competitive salaries, comprehensive health benefits, and paid time off. Discover more about our benefits and how we support our team by visiting 2026 Benefits. Come be a part of our team and grow with us!